ServiceNow

Experience Team (EX) - Product Content Internships (Tech Writer and Tech Editor)

ServiceNow, San Diego, CA, US

Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Internship Program Overview 

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.  

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us. 

Team Overview 

We are the Experience Team (EX)! We are made up of Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers. 

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. 

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ 

Our Product Content internship opportunities include:

Technical Writing Intern

Creating product documentation for end users and system administrators
Learning to author in a variety of environments, primarily DITA/XML
Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
Working closely with multiple development teams in an Agile environment
Conducting peer reviews of documentation
Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

Technical Editing Intern

Contribute to terminology development in English
Align English and target language terminology in Acrolinx and XTM (a translation management system).
Propose solutions to terminology and grammar issues in Acrolinx that writers or editors report
Daily responsibilities will depend on your background and may include working in applications such as: Now Platform, Oxygen, Eclipse, Acrolinx
Create a project related to the tools and processes within the editing team and supervised by a staff editor

Qualifications

Currently pursuing a Bachelors or Master’s degree in Liberal Arts, Communications, Technical Communications, or related field, with up to two years of experience.
- Graduating December 2025, or later
- Able to work full time for 12-weeks during the summer
Candidates are required to provide a solid writing sample demonstrating your ability to research, analyze, and apply critical thinking to a subject or sample web pages or other multimedia communications project. Along with a summary of how the project was created and the deadline for the work.
For samples that were the result of a team effort, please indicate what specific area is your original work.
Ability to learn highly technical products quickly, using pre-release software and internal documentation
Experience working in markup languages such as DITA, HTML, XML, or SGML
Ability to obtain information through research, interviews, and experimentation
Passionate about writing and have a strong conviction to improve the writing of others
Explain technical concepts in clear and concise prose
Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in California (outside of the Bay Area), we offer a base pay of $26.15 - $35.68, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.