VP, Head of Experience Design

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

Gap Inc. is a leader in digital commerce. We operate and evolve a platform that services all Gap Inc. brands: Gap, Old Navy, Banana Republic and Athleta. Together these 4 brands form a powerhouse ecommerce engine – one of the largest 25 ecommerce sites globally and the second largest online apparel retailer in the USA. Furthermore – our digital presence extends beyond pure ecommerce – at Gap Inc. we call this “Connected Commerce”. Our Connected Commerce initiatives are critical, well-supported and core to Gap Inc.’s future success.

In this role, you will lead a team responsible for being champions of the customers/end-users of the entire Gap Inc. technology spectrum, inclusive of digital touchpoints such as websites/apps, associate facing tech such as Store POS, enterprise tools etc. You and your team will ideate, research, vet, evangelize, design, and help deliver products that provide meaningful and relevant user experiences considering aspects such as branding, design, usability and function. You will lead a culture of design thinking across all Product and adjacent functions. You will mentor, inspire and grow your team by setting clear expectations, removing obstacles and creating an atmosphere that fosters innovative thinking.

Salary Range: $320,000- $360,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

What You'll Do

• Lead the XD team, setting strategic direction for the function to impact business results across Gap Inc. brands and functions.
• Have operational responsibility for planning, budget, and end results.
• Lead discovery and exploration of new strategic opportunities and collaborate across functions and brands to define a holistic end-to-end user experience.
• Anticipate evolving customer needs and how the organization can address them with current or new products/services.
• Collaborate closely with Product Management to influence roadmaps and strategic decisions.
• Build capability of the entire XD team to support business needs and individual career aspirations.
• Extensive professional experience with strong interaction and visual design skills; demonstrable experience with User Experience specifically.
• Proven record of delivering consumer led business outcomes through leadership of a function from structuring work, people and interdependences; prioritizing; executing under tight timeframes and presenting and influencing outcomes based on learnings.
• Able to filter, prioritize, analyze, and validate complex, in-depth understanding of concepts and procedures within UX and across key functions and business units.
• Mastered lean design methodology, design thinking and experimentation; people regularly come to you for design direction and inspiration.
• Talent Builder: developing people and nourishing their strengths is a key talent of yours, and leading a group of ecommerce UX designers makes you proud.
• Incorporate brand and business partner priorities into your agenda, supporting brand strategies while holding to the long-term vision.
• Improve the product management function – processes, practices and deliverables.
• Develop effective partnerships across the organization, including with general managers, design, finance, engineering, data science and marketing stakeholders.
• Champion our values of equality and belonging in a high-performing environment that is inclusive by design.
• Create and sustain a design-thinking and customer-obsessed culture.

Who You Are

• Experienced, progressive UX/XD/Creative Design leadership experience.
• Strong track record of delivering and measuring product value.
• Significant experience in a large B2C retail environment.
• Experience managing teams of significant size – 20+ individuals; growing, coaching, hiring.
• Analytically driven – understand customer and business data, leverage data to make decisions, ensure products can be effectively measured.
• Managed large capital / technology investment priorities.
• Demonstrated ability to focus teams on customer needs and insights.
• Have worked effectively in a matrixed organization.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.