Audio Video Customer Care - Houston, TX Job at Ford Audio-Video Systems in Houst

The Service Center Dispatcher efficiently manages in-coming service calls, schedules the Service Technicians, and performs a full range of administrative support activities for the Service Center. Under the direction of the Service Center/ Fabrication Manager, this position identifies administrative projects, performs considerable coordination, and manages multiple priorities and procedures for accomplishing the work assignment. The Service Center Dispatcher is responsible for receiving and tracking service calls; manages all work orders: originating, maintenance, and customer invoicing; inventory control; and, also processes vendor warranty work orders and invoices. Strong organization, customer service, communication, knowledge of audio-video systems and equipment and/or a technical aptitude and advanced PC skills are required; a bachelor's degree is preferred.

Qualifications:

• Prior Experience w/ Service Center Dispatch & Scheduling
• Prior Administrative Support Experience
• Advanced PC Skills; 10-key by touch
• Basic Knowledge/ Understanding of A/V Equipment and Systems
• Excellent Organization Skills
• Excellent Oral and Written Communication Skills
• Detail-oriented
• Able to Multi-Task and Manage Multiple Priorities

Salary & Benefits: Ford AV offers competitive salary and benefits including: medical, dental, short-term disability and life insurance, paid time off (PTO), 401K (w/ matching), profit-sharing, and opportunities for advancement.

Drug Testing: Ford is committed to maintaining a drug-free workplace and, therefore, personnel in safety- sensitive positions are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws in order to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

To Apply: Apply online at www.fordav.com/careers.

EOE/AA/M/F/D/V