Screen Rant Community Manager Job at Screen Rant in New York

The Opportunity: 

The Community Manager will be responsible for developing and executing strategies to engage our audience across various platforms, including newsletters, forums, and social media. This role requires a creative and analytical individual who can foster a positive community environment, enhance user engagement, and collaborate with cross-functional teams.

Key Responsibilities:

• Community Engagement:
  • Develop and implement strategies to grow and engage the Screen Rant community.
  • Foster a welcoming and inclusive environment for all community members.
  • Monitor on-site community forums and other platforms to engage with users and address their needs.
• Content Management:
  • Oversee the production and distribution of our portfolio of newsletters, ensuring content is engaging, accurate, and delivered on time.
  • Collaborate with content creators and editors to source and curate content that resonates with our audience.
  • Manage user-generated content and ensure it aligns with company guidelines and standards.
• Moderation and Support:
  • Supervise on-site comment moderation teams to ensure community guidelines are upheld.
  • Train and support moderators, providing them with the tools and resources needed to effectively manage community interactions.
  • Address user inquiries, feedback, and concerns in a timely and professional manner.
• Analytics and Reporting:
  • Track and analyze key community metrics such as engagement rates, growth, and user behavior.
  • Provide regular reports with insights and recommendations to improve community strategies.
  • Utilize data to identify trends and opportunities for enhancing user experience on community forums and newsletters.
• Collaboration:
  • Work closely with marketing, editorial and social teams to align community initiatives with overall company goals.
  • Coordinate with the IT team to implement new community features and improvements.
  • Participate in cross-functional projects to drive user engagement and retention.

Qualifications and Experience:

• Education:
  • Bachelor's degree in Communications, Marketing, Journalism, or a related field preferred.
• Experience:
  • Proven experience in community management, social media management, or a similar role.
  • Familiarity with online forums, social media platforms, and content management systems.
  • Experience in the entertainment industry or a strong passion for movies, TV shows, and pop culture is a plus.
• Skills:
  • Excellent written and verbal communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in data analysis and reporting tools.
  • Ability to work independently and collaboratively in a remote setting.

Application Process: If you are passionate about the entertainment industry and have the skills to engage and grow an online community, we'd love to hear from you. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role

*Please note: this is a completely remote position, but New York local is preferred*

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