AmeriPro EMS
911 Communications Specialist / Dispatcher
AmeriPro EMS, Jacksonville, Florida, United States, 32290
Job Details
Job LocationJacksonville, FL
Position TypeFull Time
Job Shift12 Hour
Customer Experience Specialist / Dispatcher
Position:
911 Communications Specialist / DispatcherLocation:
GA Communications - MorrowFTE:
Full-timeCity:
MorrowState:
GeorgiaCounty:
ClaytonShift:
Night shift / 12 hour shiftCalling all talented 911 Dispatchers! Join us today and continue saving lives & making a difference in our local communities.
About AmeriPro Health:
At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.
Critical CareAdvanced Life SupportBasic Life SupportMedical transportationAnd much moreCompensation and Benefits:
Benefits for
Full-time
positions include:
Market leading pay ratesPersonal Time Off (graduated based upon years of service with AmeriPro)Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)401(k) retirement plan with a company matchTuition assistanceSupportive leadershipProfessional development & opportunities for advancementFlexible scheduling optionsEmployee assistance programs (EAP)Qualifications
Job Description:
Flexibilityobtain and act on information quickly and accurately in emergency situations.Exercise good judgment in emergency situations.Prioritize calls according to urgency and importanceRemain calm and effective under heavy workloads and in emergency situations.Provide field units with information about orders, traffic, obstacles and requirementsMonitor the route and status of field units to coordinate and prioritize their scheduleTranslate information to the appropriate ambulance crewOperate a multi-line telephone console systemUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsPerform emergency medical dispatch and crisis intervention servicesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesAsk vital questions and provide pre-arrival instructions for emergency medical callsReceive emergency and non-emergency calls and record significant informationAsk questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesComprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn street locations, station locations, and geography of the areas served.Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).Learn Dispatch Department organization, policies, and operating procedures.Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other informationVerify customer's insurance information.Must verify insurance information and eligibilityMust input verified insurance information into systemSome positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.
Job Qualifications:Minimum Qualifications:
High school diploma or GED required.6 months experience in customer service or other direct customer contact work required6 months call center experience in a fast-paced work environment requiredFlexibilityEMD Certification preferred, but not required
AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a 911 Communications Specialist / Dispatcher at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.
AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in
the power of diversity and inclusion; we celebrate how this diversity fuels our
innovation and allows each of us to better serve the diverse needs of our patients and
partners.
#AmeriPro
Job LocationJacksonville, FL
Position TypeFull Time
Job Shift12 Hour
Customer Experience Specialist / Dispatcher
Position:
911 Communications Specialist / DispatcherLocation:
GA Communications - MorrowFTE:
Full-timeCity:
MorrowState:
GeorgiaCounty:
ClaytonShift:
Night shift / 12 hour shiftCalling all talented 911 Dispatchers! Join us today and continue saving lives & making a difference in our local communities.
About AmeriPro Health:
At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.
Critical CareAdvanced Life SupportBasic Life SupportMedical transportationAnd much moreCompensation and Benefits:
Benefits for
Full-time
positions include:
Market leading pay ratesPersonal Time Off (graduated based upon years of service with AmeriPro)Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)401(k) retirement plan with a company matchTuition assistanceSupportive leadershipProfessional development & opportunities for advancementFlexible scheduling optionsEmployee assistance programs (EAP)Qualifications
Job Description:
Flexibilityobtain and act on information quickly and accurately in emergency situations.Exercise good judgment in emergency situations.Prioritize calls according to urgency and importanceRemain calm and effective under heavy workloads and in emergency situations.Provide field units with information about orders, traffic, obstacles and requirementsMonitor the route and status of field units to coordinate and prioritize their scheduleTranslate information to the appropriate ambulance crewOperate a multi-line telephone console systemUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsPerform emergency medical dispatch and crisis intervention servicesDetermine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposesAsk vital questions and provide pre-arrival instructions for emergency medical callsReceive emergency and non-emergency calls and record significant informationAsk questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agenciesComprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn street locations, station locations, and geography of the areas served.Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).Learn Dispatch Department organization, policies, and operating procedures.Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other informationVerify customer's insurance information.Must verify insurance information and eligibilityMust input verified insurance information into systemSome positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.
Job Qualifications:Minimum Qualifications:
High school diploma or GED required.6 months experience in customer service or other direct customer contact work required6 months call center experience in a fast-paced work environment requiredFlexibilityEMD Certification preferred, but not required
AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a 911 Communications Specialist / Dispatcher at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.
AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in
the power of diversity and inclusion; we celebrate how this diversity fuels our
innovation and allows each of us to better serve the diverse needs of our patients and
partners.
#AmeriPro