Community Manager Job at Archstone Residential LLC in Urbandale

Job Title: Community ManagerCompany: Archstone ResidentialLocation: Des Moines, IowaAbout Us:Archstone Residential is a premier property management company dedicated to providing exceptional living experiences to our residents. Our team is committed to fostering positive relationships with residents and ensuring our communities are thriving and well-maintained.Position Overview:We are looking for a dynamic and customer-focused Community Manager to join our team in Des Moines, Iowa. This role is essential in maintaining strong communication with our residents, ensuring renewals at proforma rates, and upholding our reputation for excellent service.Key Responsibilities:Resident Communication: Proactively communicate with residents daily, addressing concerns, providing updates, and ensuring a positive living experience.Lease Renewals: Manage the renewal process by contacting residents 60 days before lease expiration to renew at proforma rates.Rent Collection: Managing the rent collection & delinquency each month.Scorecard Focus: Achieve monthly bonus opportunities by meeting key performance metrics, including: Percentage of calls answered, Timeliness in hitting routine communication checkpoints, Achieving 100% 5-star reviews from residents, Maintaining assigned budget lines effectively.Resident Satisfaction: Ensure residents have a seamless experience, from move-in to renewal, contributing to high satisfaction and retention rates.Qualifications:Strong communication and interpersonal skills.Experience in customer service or property management is preferred.Ability to manage multiple tasks and deadlines effectively.Goal-oriented with a focus on achieving high performance.Strong organizational skills and attention to detail.Compensation & Benefits:Base Salary: Depends on Experience - Starts at $50,000 per yearBonuses: Monthly bonus opportunities based on performance against scorecard metrics.Benefits: Comprehensive benefits package, including health, dental, and retirement options.How to Apply:Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience to julia@archstonecap.com with the subject line "Resident Engagement Specialist Application - Des Moines."Join Archstone Residential and play a key role in enhancing our residents' experiences while growing your career in a supportive and dynamic environment!Job Type: Full-timePay: From $50,000.00 per yearBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Weekends as neededExperience:Microsoft Word: 1 year (Preferred)License/Certification:Driver's License (Required)Ability to Commute:Des Moines, IA (Required)Ability to Relocate:Des Moines, IA: Relocate before starting work (Required)Work Location: In person
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