Amazon
Content Strategist, Knowledge Management & Governance, Worldwide Field Enablemen
Amazon, Seattle, Washington, us, 98127
Description
The Content Strategist role is focused on driving content excellence and empowering the AWS sales field to efficiently and effectively leverage enablement resources.
The Knowledge Management & Governance (KMG) team is seeking an experienced Content Strategist to become a subject matter expert on our internal Learning Management System (LMS) and guide content creators across AWS.
Key job responsibilities
• Provide one-on-one support, training, and documentation to help content owners leverage the LMS's full capabilities
• Promote consistent content standards, taxonomies, and governance practices to ensure high-quality, aligned enablement materials
• Collaborate cross-functionally to define the business requirements for an integrated content experience that meets the team's strategic goals
• Build a foundational understanding of the other enablement content and Salesforce platforms to optimize content workflows and delivery
A day in the life
The Content Strategist's day is centered around supporting content owners across the organization. They triage requests, provide one-on-one guidance to align content with standards, and deliver Highspot training sessions. The Strategist also collaborates cross-functionally to define requirements for an integrated content experience that meets the team's strategic goals.
About the team
The Worldwide Field Enablement's Knowledge Management and Governance (KMG) team is responsible for providing the best possible experience for the Sales Field in their interactions with enablement content and the information they need to succeed. The team's core functions include:
Setting the strategy and vision for in-flow learning and enablement through AWS systems
Providing content creation and management support across Sales, Marketing, and Global Services
Establishing and enforcing content standards, information architecture, and governance models
Defining business requirements for the technical functionality needed to facilitate in-flow enablement
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Basic Qualifications
3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
Preferred Qualifications
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
In-depth understanding of Highspot's functionality and best practices for sales-focused content
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Content Strategist role is focused on driving content excellence and empowering the AWS sales field to efficiently and effectively leverage enablement resources.
The Knowledge Management & Governance (KMG) team is seeking an experienced Content Strategist to become a subject matter expert on our internal Learning Management System (LMS) and guide content creators across AWS.
Key job responsibilities
• Provide one-on-one support, training, and documentation to help content owners leverage the LMS's full capabilities
• Promote consistent content standards, taxonomies, and governance practices to ensure high-quality, aligned enablement materials
• Collaborate cross-functionally to define the business requirements for an integrated content experience that meets the team's strategic goals
• Build a foundational understanding of the other enablement content and Salesforce platforms to optimize content workflows and delivery
A day in the life
The Content Strategist's day is centered around supporting content owners across the organization. They triage requests, provide one-on-one guidance to align content with standards, and deliver Highspot training sessions. The Strategist also collaborates cross-functionally to define requirements for an integrated content experience that meets the team's strategic goals.
About the team
The Worldwide Field Enablement's Knowledge Management and Governance (KMG) team is responsible for providing the best possible experience for the Sales Field in their interactions with enablement content and the information they need to succeed. The team's core functions include:
Setting the strategy and vision for in-flow learning and enablement through AWS systems
Providing content creation and management support across Sales, Marketing, and Global Services
Establishing and enforcing content standards, information architecture, and governance models
Defining business requirements for the technical functionality needed to facilitate in-flow enablement
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Basic Qualifications
3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
Preferred Qualifications
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
In-depth understanding of Highspot's functionality and best practices for sales-focused content
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.