Senior Vice President of Product Design

Senior Vice President of Product Design About the Company An innovative software development organization dedicated to transforming the industry. Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $51-$75 million Categories Computer Customer Service E-Commerce Software Information Technology & Services Computer Programming Professional Services Computers Technology Specialties ecommerce customer support online store customer experience help desk live chat order management customer support automation ecommerce automation shared inbox help center knowledge base email sms customer service saas social media omnichannel support shopify store and cloud About the Role The Company is on the lookout for a Senior Vice President of Product Design to lead and expand its dynamic team of Product Designers. The ideal candidate will set and execute an innovative design vision that corresponds with product and brand objectives, driving significant business impact. This is a unique opportunity for a design leader with a proactive mindset, a compelling design vision, and empathetic leadership skills. The Senior VP of Product Design will advocate for customer-centric design, cultivate a culture of honesty, ownership, and excellence within the design team, and promote cross-functional collaboration. This role demands a strategic leader capable of achieving measurable goals and producing high-quality designs that cater to customer needs. To excel in this role, candidates should have a strong background in product design with at least 6-8 years of experience, including leading design teams and delivering transformative results. The company seeks an individual who thrives in a fast-paced, high-growth environment and is adept at agile methodologies, concise execution, and operational excellence. Remarkably, the Senior VP will play a pivotal role in shaping the future of commerce through conversational AI, focusing on driving sales and automating customer experience while navigating complex UX challenges associated with groundbreaking generative AI technology. Hiring Manager Title CEO Travel Percent Less than 10% Functions Product Management Design Information Technology