UX Content Strategist Job at eTeam in Fountainebleau; FL

Job Title: UX Content Strategist Location: Miami, FL / New York, NY (Hybrid) Duration: 36 Months Targeted Years of Experience: 7-10 years Job Description: We are seeking a UX Content Strategist designer who will craft clear, consistent language for Client Value products and digital experiences. This highly collaborative role partners closely with cross-functional team members to create user-centered experiences. As a Content Strategist, your passion is to simplify complex nuances into simple language, providing an elegant and human-centered solution. What you'll be doing - Create UX content design solutions that result in successful, engaging, accessible products, voice and digital experiences. - Align approach, output and potential impact of content design work with business strategies and objectives. - Use data and metrics to influence decisions (your own and others ) and measure progress. - Work collaboratively in all design phases with UX designers, researchers, developers, accessibility specialists and product partners as relevant for each phase and project type. - Collaborate in tools such as Slack, Figma, Lucidchart, Jira, and virtual whiteboarding programs (FigJam, Lucid, Mural, etc.). - Participate in or lead content design strategy efforts,such as: - Auditing experiences and products for UX content improvement opportunities, including content hierarchy structure. - Continually evolving voice and tone for disparate and experientially connected experiences. - Empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research. - Creating content scalable, content templates, patterns or frameworks. - Advocate for customers during feature prioritization, planning and design. - Provide ad-hoc insights and answers to leadership (leads, managers, directors, VPs and up) during reviews. - Align with (and possibly contribute to) writing standards, brand voice and tone, key messaging documents, etc. - Support our UX design team. You'll need to have: - 7-10 years of UX writing/UX content design work that focuses on complex software products or digital experiences. - 3 years of experience with Figma and UX Content. - A portfolio showcasing your relevant UX content work. - High level of attention to detail to ensure high quality outputs internally and for customers. - Solid understanding of current design thinking, UX content design best practices, content hierarchy structure, and user-focus. - Demonstrated knowledge and POV of the critical influence of words and visual language in software products, and digital experiences. - Familiarity and comfort working with a geographically distributed team. - Experience working with UX designers, researchers, developers, product owners and product managers within a UX/design, creative, marketing, or similar setting. Understanding of the importance of UX success tracking: - Primary and secondary research mechanisms. - Balance of qualitative and quantitative outcomes on content approach and language. - Ability to influence peers based on research/analytics outcomes and analysis. - Active exposure to agile UX approach and partnership cadence with design, product management, and engineering partners. - Strong presentation and storytelling skills that highlight rationale, approach and impact of content process and decisions. - A portfolio of relevant UX content work. - A bachelor's degree in writing, marketing, communications, or related field (or equivalent work experience). Even better if you have one or more of the following: - A degree in design or related field of study. - Ability to digest and translate complex technical requirements into intuitive experiences. - Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification. - UX Content experience with the Telecommunications industry. - AODA and/or WCAG 2.1 AA/ ccessibility guidelines for UX content. - Agile task management platform use such as Jira, etc. - Methods of tracking and measuring UX content success and impact. - Experience with Smart Sheets and/or Google Suite. A note about portfolios: The best portfolios for this role highlight problems to be solved and/or jobs to be done, your process, your solution, and the impact of your solution. The work shown must be real work that was done for a real client/employer. We understand you may need to omit certain pieces to comply with NDA requirements.