Content Designer III

Position: Content Designer III

Contract Duration: 12 months

Work Location: Hybrid (Remote work not available)

Experience Required: Minimum of 5 years of relevant experience

Overview:

We are seeking a Content Designer III to join our Brand & Creative team, supporting creative production for partner marketing, communications, and product marketing. The ideal candidate will have a proven ability to craft clear, concise, and impactful content that aligns with our brand tone and voice, catering to target audiences. This role involves collaboration across teams and managing stakeholder expectations to deliver exceptional content solutions.

Key Responsibilities:

• Develop and write content for digital products, including web and app UIs, conversational experiences, and related documentation.
• Understand the dependencies of content decisions across product flows and systems.
• Apply insights from research to inform content strategy decisions.
• Explore themes based on user needs and provide content solutions aligned with project metrics, test data, and user feedback.
• Advocate for accessibility, inclusion, readability, and translation standards in content design.
• Collaborate on A/B testing, usability testing, and user studies to optimize content performance.
• Structure product content in appropriate formats for user needs and business goals.

Must-Have Skills & Qualifications:

• Ability to communicate complex ideas clearly and concisely, with a deep understanding of target audiences.
• Expertise in UX writing, content audits, content mapping, information architecture (e.g., taxonomy, ontology), and storytelling.
• Experience creating content that aligns with brand voice and tone.
• Strong creative thinking and the ability to work collaboratively across teams.
• Understanding of human-centered design (HCD) principles.
• Bachelor’s degree in a related field or equivalent professional experience.

Preferred Experience:

• Background in the travel industry.
• Portfolio demonstrating work on Android and iOS apps.
• Experience working in a platform or two-sided marketplace.

Interview Process:

1. Introductory interview with the hiring manager.
2. Follow-up interview with two team members.

Who You Are:

• Thoughtful, empathetic, and inclusive in your approach to content design.
• Passionate about travel and aligned with our mission.
• A collaborative professional eager to contribute frameworks and scale your thinking within the design system.

Why Join Us?

This role offers the opportunity to shape user experiences through impactful content and collaborate with a passionate team driving innovation in the travel industry. If you excel in creating compelling content and thrive in a dynamic, collaborative environment, we’d love to hear from you.