ICONMA is hiring: Audio Visual Technician in San Mateo

Our Autonomous vehicle client is looking for Audio Visual Technician in Foster City, CA who will be responsible for all conferencing technology, digital signage, and AV services for internal company events

Description:
As an Audio Visual Technician, you will help Engineers build out new conference rooms, maintain and troubleshoot existing rooms, evaluate new solutions, and support special events. This role requires strong customer service, problem solving, and communication skills.

Responsibilities
Provide support for all client internal audio visual equipment including conference room displays, cameras, microphones, speakers, controllers, and cabling.
Provide production support for meetings and live streams (All Hands, Executive Meetings, and Webinars).
Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
Perform physical sweeps of conference rooms and digital signage to verify functionality.
Evaluate and implement new hardware and software solutions.
Troubleshoot issues in real-time during live events both in person and remotely.
Create and maintain documentation for internal team processes and user-facing support articles.

Qualifications
Excellent verbal and written communication skills.
4+ years in a similar audio visual or IT support role.
2+ Years of Experience running live company events streamed to multiple locations.
Ability to manuveur tight spaces and lift up to 50 pounds.
Experience managing Zoom Rooms and relevant conferencing hardware.
Familiarity configuring iOS, macOS, or other meeting room controllers.
Basic knowledge of networking concepts and troubleshooting connectivity issues.
Basic knowledge of Windows and macOS troubleshooting as it relates to conferencing and company events.
Experience providing white glove executive support preferred.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws