Workplace Experience Community Manager Job at Insight Global in Mason

Job DescriptionThe Work Place Ambassador is a key member of the company's onsite account team for the client. This individual will be responsible for supporting the creation and implementation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive associate engagement and retention for our client.This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.DAY TO DAY:* Provide high touch support to associates in the workplace. This includes, providing associates with tools, support, information and wayfinding to return to the office safely.* Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Work with other teams for more complicated issues all while tracking the issue to completion.* Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and associate ready.* Provide support for associates transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.* Ensure complaints, questions, concerns and suggestions from associates are addressed and conduct follow-up, if needed.* Obtain voice of the customer (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.* Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements* Four-year college/university degree / Minimum high school degree preferred* Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.* Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels* Organized - Detail oriented, confident, self-starter with exceptional organizational skills* Proactive - Maintain a "can do" mentality with the ability to act with minimal information* Professional - Project an approachable and professional image in personal appearance, manner, and demeanor.* Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required* Must be able to use laptop, mobile device and wireless technologies nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.