Front Desk/Community Manager/Co Working Shared Office Spaces Job at Daftarnow In

Venture X Job Descriptions

Community Coordinator Description

SUMMARY

Provides excellent customer service to Venture X internal, external, and prospective members by accurately assessing all customer needs. Conducts the initial First Impression experience for any person entering the Venture X doors. Demonstrating and maintaining a professional image of the Venture X brand at all times and on all platforms.

Responsibilities

Sales Process

• Assisting in scheduling tours.

• Assisting in sending out tour reminders

• Greet prospective members at time of tour

• Obtain walk in information, and enter into Operate with tour booking

Goals

• Meet with Community Sales Manager and/or Owner to understand location occupancy, sales, marketing, and financial goals.

• Assist with reporting on weekly, monthly, and quarterly achievements

• Assist with meeting all occupancy, sales, marketing and financial goals.

Networking

• Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.

• Create a collaborative environment amongst our members through events and personal introductions.

• Makes signs for events with required advertisements to ensure successful event.

• Performs set-ups and breakdown of events, including ordering food and beverages.

• Prepares newsletter to make sure members are aware of every upcoming event.

• Assists with providing proposals and pricing on Events and/or meeting rooms.

Operations

• Process member move ins and move outs.

• Perform front desk services which include phone answering, greet and check in members or guests,

• Answer Phone calls

• Provide First Expression experience

· Perform mail and package sorting and distribution timely

· Maintain package tracking log for receipt and delivery of members packages

· Provide notification of packages as needed with applicable charges as needed

· Maintain Current Customer List which includes new members and removal of former members

· Set up and maintain all member files

· Set up and maintain all mail folders and/or mailboxes

· Prepare, audit, and maintain all 1583 forms with ID’s for all Virtual Members

· Issue keys, access cards, mailbox keys and maintain reconciliation with Management Company

· Schedule office resets for any members moving out which includes painting, carpet

cleaning and/or furniture resets

· Offer beverage for entering prospective members or members clients

· Troubleshoot printing, internet, and phone requests.

· Conduct building walkthroughs to ensure cleanliness and safety 3 times per day.

· Make ready each conference room prior to and after each use

· Confirm Conference Room bookings

· Book conference rooms as requested

· Maintain tidy and cleanliness of Café throughout the day

· Perform Opening and closing duties of location

· Assist with ordering and manage stock on consumables.

· Assist with ordering and maintain toiletries and various office supplies.

· Maintain company standards and expectations of the appearance of the location

· Keep coffee fresh and hot throughout the day

Customer Service

· Provide 100% effective and friendly Customer Service with all current and potential members with a 4-to-6-hour acknowledgement and confirmation of the issue.

· Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager as needed.

· Resolve member issues with professionalism, empathy, and patience.

Billing

· Assist with timely Billing process

· Assist with entering charges in Operate as needed

· Assist member with billing issues and/or questions

Collections

• Assist Community Sales Manager with entire collections process to ensure all payments are made timely and any issues with non-payment is addressed prior to end of month with action required.

• Perform Collections upon billing after every bill run.

• Address and Collect on any rejected payments within 24 hours

• Use the Collections Guidelines to perform all tasks related to payments

What we are looking for in our next Community Coordinator

Venture X is looking for a multi tasked oriented, highly motivated, excellent communicator, with the ability to build and maintain professional client relationships.

Being happy to listen and take ownership of a member’s problem while providing a timely solution is very important. This positive and high energy person will bring enthusiasm to the community and will be able to adapt in any environment with potentially constant change.
 

Key requirements include:

• Excellent Customer Service

• Effective Communication

• Basic Computer Skills to include MS Office

• Knowledge of Basic IT

• Effective Social Media Posting

• Team Player

• Positive and enthusiastic personality

• Multitask Abilities

QUALIFICATIONS

Education/Experience:

• Any combinations of education, training or general experience in reception services, marketing, office management in real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the background and experience to perform efficiently all expectations of the job.

PHYSICAL DEMANDS

· Must have the ability to stand on feet for long periods of time.

· Must have the ability to operate a computer and monitor for long periods of time.

· Must be in good physical condition and be able to lift over 50-60 lbs.

DAILY SCHEDULE

8:30 a.m. – 5:30 p.m.

Monday -Friday

COORDINATOR - Looking for enthusiastic and organized individual, with good people skills, to provide First Impression experience. Provides current and potential members with excellent customer service by listening, documenting, reporting and resolving any potential issues immediately. Assists Community Sales Manager with the sales process. Creates a positive and upbeat collaborative community by hosting and coordinating

events within the space. If you are a high energy person with the skills to be our next Community Coordinator, please call John Doe at (123) 456-7890 or email resume to jdoe@venturex.com. For more information on Venture X, please visit www.venturex.com.