Content Marketing Specialist Job at Elkhart Public Library in Elkhart

Job DetailsJob LocationDowntown - Elkhart, INPosition TypeFull TimeEducation Level2 Year DegreeSalary Range$19.23 - $25.96 HourlyTravel PercentageUp to 50%Job ShiftAnyJob CategoryMarketingDescriptionClassification: Content Marketing SpecialistLocation: Downtown; Marketing & Public RelationsJob Grade 10Job Category: Full-timeFLSA Status: Non-ExemptReports to: Communications ManagerSUMMARYThe Content Marketing Specialist is responsible for creating engaging content, visual and written, to increase the use of Elkhart Public Library. Supporting the Communications Department, the Specialist contributes blogs, social media posts, and other creative work to inform and inspire the diverse English- and Spanish-speaking communities served. Working with the Audience Development Department, the Specialist assists with events and initiatives expanding EPL's reach. The Specialist also works with team members to build and maintain relationships with EPL community partners.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Organization-Wide EXPECTATIONSFollows established Library and personnel policy, procedures and work standardsAttends work regularly, on time, and as scheduledExhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal)Maintains confidentiality of sensitive informationRegularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranetParticipates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitmentAddresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipmentJob-Specific ACCOUNTABILITY Creates and prepares bilingual content, both written and visual, for the Library's websites, quarterly magazine and other printed materials, and social media channels.Participates with the entire Marketing and Community Relations team to create, develop and execute promotional campaigns, events and initiatives designed to expand Library use.Collaborates with all Library departments as needed when Spanish-language community engagement is needed at events and programs for various ages.Provides occasional translation of materials when circumstances demand quick turnaround (e.g., signage, social media posts, event fliers, etc.).Assists with keeping the Library's websites updated with current and accurate information and providing timely answers to community questions sent through social media, email or other means.Keeps current on community and social trends, as well as advancements in technology and content creation.Advises Communications Manager of content and community relations opportunities.Performs designated administrative, customer service, and/or clerical duties as needed.WORK CONDITIONSFull-time (including some evenings and weekends)Frequent local travel, occasional long-distance travelQualificationsQUALIFICATIONSEDUCATION and/or EXPERIENCE Minimum associate's degree or equivalent from an accredited institution in Communications, Public Relations, Marketing, Journalism, or related field of studyDemonstrated fluency in English and Spanish required (the Library adds a premium to position's hourly rate for demonstrated conversational skills)Experience in media, communications, marketing, or public relations preferredValid driver's license with acceptable driving record and personal insurability per the established guidelines of the Library's insurance carrierKNOWLEDGE, SKILLS and ABILITIES Ability to learn and adaptAbility to deal tactfully and courteously in person and on the telephone with people in a business and public service context and with professional colleagues, both internal and externalAbility to use word processing, presentation, and spreadsheet software, as well as Adobe Creative Cloud and content management systemsBasic clerical, computer and mathematical skillsAbility to handle multiple work assignments and interruptions, prioritize projects and meet tight/strict deadlinesKnowledge of media production, communication and dissemination techniques and best practices, including social mediaKnowledge of modern library services and materials as well as standard office and library equipmentAbility to recognize and define problems, collect data, establish facts and draw valid conclusionsAbility to work under general supervision with latitude in exercising independent judgment to maximize efficient workflowAbility to work independently and collaboratively as part of a teamDependable, punctual, with good attendance and work habitsLANGUAGE SKILLS Exceptional written and oral language and communication skillsAbility to read and comprehend written instructions and business correspondenceAbility to write effectively for defined audiencesAbility to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situationsPHYSICAL DEMANDS Effective communication skills, including the ability to convey information verbally or through other meansEffective communication skills, including the ability to convey information verbally or through other meansAbility to perform tasks that may require visual and auditory acuityAbility to remain in seated or standing position for prolonged periodsAbility to perform tasks that may require reaching, either independently or with assistanceAbility to occasionally perform tasks that may involve climbing, balancing, stooping, kneeling, or crawlingAbility to perform job duties in a variety of environmental conditions, which may include extreme fluctuations in temperature.Ability to occasionally lift or move objects weighting up to 40 poundsReasonable accommodation may be made to enable qualified individuals with disabilities to perform the physical functions of this position.SUPERVISORY RESPONSIBILITIES NoneSALARY AND BENEFITS See Elkhart Public Library Wage ScheduleSee Elkhart Public Library Personnel eManualThis job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability.