Design Assistant Job at Eldredge Lumber & Hardware, Inc. in York Center

OVERALL RESPONSIBILITY:

Provides support to department associates and general customer service to telephone and walk-in clients.

KEY AREAS OF RESPONSIBILITY:

Utilize knowledge of department practices and procedures to perform a variety of tasks including but not limited to the following:

• Assist in tile layouts via computer drawings
• Get quotes and pricing on countertops, plumbing, hardware and create customer proposals
• Place orders, review confirmations and create purchase orders with accurate pricing
• Schedule templates according to cabinet order delivery schedule and customer needs
• Schedule deliveries including necessary paperwork and design information
• Calculate and follow-up on any balance due on orders once job is completed
• Process returns and order replacement parts if needed
• Update 20/20 programs and pricing programs on associate’s computers
• Keep showroom samples and literature updated
• Assist with showroom phone coverage when necessary
• Liaison between vendors and designers, placing orders, noting issues, and scheduling meetings
• Point of contact for sales representatives, vendors and office personnel
• Assist designer with transferring floor plans to 20/20
• Liaison between installation coordinator and designers, helping to schedule installs and verify necessary product and information is available

QUALIFICATIONS:

Experience in tile, flooring, cabinet or similar industry; literate in Microsoft Outlook, Word and Excel; ability to multi-task, strong customer service and communication skills, detail-oriented team player. Experience in 20/20 or Sketch-up a plus but not required.