Sr Lead Design Thinking Consultant Job at Idaho State Job Bank in Boise

Sr Lead Design Thinking Consultant at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Accountable to oversee transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment. Transition of all services into production (Operate, Optimize, etc), and ensure both customer and Lumen have what is needed for success. Ensures that activities related to this tower are accomplished in accordance with defined policy and procedure, both from customer and Lumen. ? ? The Main Responsibilities + Coordinates with Service Design leader to ensure all design intent is accounted for and business value realized? + Primary interface for service operation team to intake the new service? + Transfer of services, control risk and possibility of failures. ? + Responsible to provide overall planning for service transition and coordinate the resource that they require.? + Plan and coordinate resource and activities required to delivery the service to operation?. + Ensure adoption framework is created, understood and transitioned to operations. + Identify, manage and control risks related to the service design and operation requirements?. + Responsible to implement the service transition plan to operation. All required testing, documentation and training have been provided. What We Look For in a Candidate + Proven track record of leading commercial pre-sales and/or consulting pre-sales teams driving business relevance conversation with end customer to develop early sales pipeline. + Communication: Excellent presentation, speaking and writing skills with the ability to effectively co To view full details and how to apply, please login or create a Job Seeker account