Autodesk is hiring: Senior Conversation Designer in San Francisco
Autodesk, San Francisco, CA, United States
Job Requisition ID #
Position Overview
We are seeking a highly skilled and experienced Senior Conversation Designer to join our team. This individual will play a crucial role in shaping the future of multimodal conversational experiences across our platforms. The ideal candidate would have experience designing for probabilistic systems and a strong background in conversation design, user experience design, and a good understanding of natural language technologies. You will work closely with cross-functional teams to create intuitive, engaging, and effective conversational experiences. You will work remotely and report into a Design Leader on the DXC team.
We are open to remote candidates based in the United States and Canada.
Responsibilities
Conceptualize, design, and iterate on high-quality end-to-end conversational experiences
Develop natural dialog flows, user flows, components, and frameworks that clearly outline the conversational architecture
Create conversational prototypes to validate ideas and communicate concepts
Document experiential requirements, guardrails, and test cases, as well as processes and methodologies
Ensure interactions are intuitive, engaging, and aligned with business objectives and technical capabilities
Test for consistency and contextual coherence across the conversational experience
Analyze conversational data to identify gaps and propose conversational solutions
Collaboration and Stakeholder Management
Collaborate with product managers, engineers, UX designers, and content strategists to define and implement conversational design strategies
Gather and synthesize requirements, constraints, and feedback from diverse stakeholders to inform design decisions
Research and User Testing
Conduct user research and usability testing to validate experience concepts and refine conversational interfaces
Analyze user interactions and feedback to continuously improve the conversational experience
Innovation and Best Practices
Stay up to date with the latest trends and best practices in conversation AI design, natural language processing, and user experience
Advocate for and implement innovative design solutions that enhance the user experience and meet business goals
Champion trust and transparency best practices in your everyday work
Minimum Qualifications
5+ years as a conversational designer or similar role in customer facing conversation design
2-3 years using AI to design experiences for users
Demonstrated experience creating prototypes, customer flows, problem definition, and analysis
Ability to utilize and contribute to evolving digital standards and guidelines
Recognition of emerging technologies in the AI space including LLMs and Machine Learning
Ability to work independently and on teams to solve complex problems
Excellent communication skills, both verbal and written
Understanding of best practices and nuance required for global communication
Preferred Qualifications
General understanding of design best practices, including WCAG 2.1 Accessibility, Layout, and Form
Involvement in working on conversation AI chat- and voice-based experiences.
Familiarity with extended reality technologies
Experience working in agile development environments