Audio Video Customer Care - Houston, TX Job at Ford Audio-Video Systems in Houst
Ford Audio-Video Systems, Houston, TX, United States
Job Description
Welcome to Ford AV, where the fusion of audio, video, lighting, music, and technical acumen forms the bedrock of extraordinary experiences. If you're a tech-savvy individual deeply immersed in the intricacies of AV technology, we extend a warm invitation to join us on an exciting journey. Discover the synergy between your skills and creativity as we redefine the fusion of technology and art in the AV industry. This opportunity isn't just a job posting; it's a compelling call to channel your technical prowess onto a platform where innovation and passion harmonize seamlessly. Join our team today and become a catalyst for cutting-edge advancements in Audio Video integration!
Why Ford AV?
Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford AV strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members.
What you will be doing:
The Service Center Dispatcher efficiently manages in-coming service calls, schedules the Service Technicians, and performs a full range of administrative support activities for the Service Center. Under the direction of the Service Center/ Fabrication Manager, this position identifies administrative projects, performs considerable coordination, and manages multiple priorities and procedures for accomplishing the work assignment. The Service Center Dispatcher is responsible for receiving and tracking service calls; manages all work orders: originating, maintenance, and customer invoicing; inventory control; and, also processes vendor warranty work orders and invoices. Strong organization, customer service, communication, knowledge of audio-video systems and equipment and/or a technical aptitude and advanced PC skills are required; a bachelor's degree is preferred.
Qualifications:
- Prior Experience w/ Service Center Dispatch & Scheduling
- Prior Administrative Support Experience
- Advanced PC Skills; 10-key by touch
- Basic Knowledge/ Understanding of A/V Equipment and Systems
- Excellent Organization Skills
- Excellent Oral and Written Communication Skills
- Detail-oriented
- Able to Multi-Task and Manage Multiple Priorities
Salary & Benefits: Ford AV offers competitive salary and benefits including: medical, dental, short-term disability and life insurance, paid time off (PTO), 401K (w/ matching), profit-sharing, and opportunities for advancement.
Drug Testing: Ford is committed to maintaining a drug-free workplace and, therefore, personnel in safety- sensitive positions are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws in order to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
To Apply: Apply online at www.fordav.com/careers.
EOE/AA/M/F/D/V