Logo
Ascend

Ascend is hiring: Community Manager in San Mateo

Ascend, San Mateo, CA, US

Job Description

Job Description
Job Description
The Community Manager manages the property through strong outreach to tenants and maintenance teams. The Community Manager will coordinate with the team to ensure the recertifications for tenants are completed on time. The Community Manager will also manage and coordinate maintenance requests, collect rents, address escalated tenant issues, and manage the safety of the property and tenants. The Community Manager is a full-time on-site position. Additional responsibilities for the Community Manager include:
Responsibilities Include:
  • Supervises one or more Assistant Community Manager(s) and Maintenance Technician
  • Maintains a working partnership with local community groups including government officials, law enforcement and fire safety professionals
  • Collects rent, security deposits, makes bank deposits, and verifies resident income
  • Ensures timely and accurate re-certifications, both interim and annual
  • Manages delinquent accounts, resident receivables, and petty cash
  • Assists with the completion of monthly variance budget reports, annual budget preparation, and monitor fiscal status of the property
  • Obtains all required program certifications, remains current with compliance and regulatory requirements (e.g. Fair Housing, HUD, TCAC, COS), and ensures property and staff are in compliance
  • Completes annual and interim re-certifications accurately and on schedule
  • Assists with completion of MOR/TCAC reviews
  • Maintains property files in accordance with regulatory guidelines and in accordance with policies and procedures (waitlists and software data files)
  • Establishes, executes and monitors a preventative maintenance schedule for each property in liaison with the Facilities Coordinator
  • Coordinates periodic interior and exterior inspections with Preventive Maintenance Lead and maintain property files accordingly
  • Conducts daily inspections to identify maintenance issues in need of correction
  • Initiates maintenance work orders and monitors repair status
  • Ensures turnover of vacant units are completed in three to six days
  • Keeps property in compliance with fire/safety codes, hazardous materials regulations and OSHA
  • Ensures emergency preparedness procedures are in place and communicates to residents in case of natural disaster or fire
  • Completes incident reports within 24 hours of incident and sends documentation to Human Resources
  • Coordinates employee accident reports, conducts building site reviews and provides policies/ procedures to new tenants
  • Processes evictions in compliance with regulatory guidelines, court orders and/or upon direction by Property Manager
Requirements
  • Minimum 5 years’ experience in affordable housing.
  • Excellent organizational skills with accurate attention to detail and the ability to prioritize, multi-task and work independently with limited supervision.
  • Strong computer skills – Proficiency in Windows applications (MSOffice: Outlook, Teams, Word & Excel) required. Experience with Yardi Systems software highly desired.
  • The ideal candidate will possess outstanding people skills and be a successful problem solver.
Education
  • Some college education preferred
Benefits
  • PTO, PST, Medical, Dental, and Vision
Compensation
  • $30.00/hour - $32.00/hour