Content Operator Job at Calculated Hire in Charlotte

Procedure Writer

Onsite – Charlotte, NC

Shift: Monday - Friday 8AM - 4:30PM

3-month Contract (W2), Weekly Pay (40 hours/week)

Pay Rate: $35.50/hr.

Desired Start Date: 11/25/2024

Calculated Hire is in search of a detailed-oriented Procedure Writer and Publisher to support our Fortune 100 Financial Services company. You will be responsible for developing, reviewing, and maintaining accurate and clear procedural documentation. This role requires a strong ability to analyze processes, collaborate with subject matter experts, and ensure published content aligns with organizational standards, compliance requirements, and user needs.

Job Description:

• Content Creation:
• Research, draft, and edit procedural documents, workflows, and policies to ensure clarity, accuracy, and adherence to company standards.
• Translate complex processes into user-friendly and actionable documentation.
• Collaboration:
• Partner with internal teams, including operations, compliance, and quality assurance, to gather information and validate processes.
• Act as a liaison between stakeholders to ensure procedures meet regulatory, operational, and training requirements.
• Document Management:
• Maintain a centralized repository for all procedures and policies, ensuring version control and timely updates.
• Standardize formatting, style, and language for all procedural documentation to ensure consistency.
• Publishing:
• Prepare final documents for publication in various formats (print, web, or digital).
• Ensure accessibility and usability of documents for all relevant audiences.
• Continuous Improvement:
• Identify opportunities to improve existing documentation and processes based on user feedback and business needs.
• Stay updated on industry trends and best practices in technical writing and documentation.

Required Qualifications:

• 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Desired Qualifications

• Proven experience in writing, editing, and publishing procedural or technical documentation.
• Exceptional written and verbal communication skills.
• Proficiency with documentation tools (e.g., Microsoft Word, Adobe Acrobat, Visio, or specialized software like Confluence or SharePoint).
• Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
• Basic understanding of process mapping or workflow development tools.