Solution Design Analyst Job at Lifelancer in South San Francisco

Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products. 

Every day, drug manufacturers use Claritas Rx solutions to improve and enhance the treatment journey for patients dealing with rare diseases. We have built a strong customer team of domain experts that can help scale a premier channel management solution. 

At Claritas Rx, Solution Design Analysts (SDAs) work directly with our customers to design, build, deploy, and service our product to meet their custom business reporting needs. Our SDAs are data curious, enjoy analytical problem solving, are learning-oriented and enjoy collaborating with other team members to solve a variety of business problems. This role sits within Claritas Rxs implementation team, focusing on new customer solutions.

Key Accountabilities

• Play a key role in new customer implementations including configuration of reports/dashboards, applying business logic to transform data, developing test cases for the application prior to release, documenting customization and build features, and developing training plans for relevant users
• Ensure data quality in customer deliverables via rigorous testing and validation review prior to release
• As directed by Customer Success Manager, attend client-facing meetings with assigned customers ensure follow-ups and action items are captured and completed
• Utilize a centralized request management and issue tracking workflow (JIRA) to ensure timely completion of requests and documentation of related technical build details
• Participate in training programs to ensure continued understanding and adaptation of evolving platform capabilities

Required:

• 2+ years experience with Quickbase or other related relational database and Business Intelligence (BI) platforms (Tableau, SFDC, PowerBI)
• Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel
• Strong ability to understand and translate requirement documentation and data flow diagrams into solution builds within Quickbase or other BI platforms
• A creative approach to analytical problem solving and a relentless passion for quality
• Track record of building customer relationships and managing client-focused projects
• Excellent written and oral communication
• Deep familiarity working with biotech/pharmaceutical transactional data preferred
• Experience with JIRA and Confluence enablement tools strongly preferred

We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  

In addition to our great environment, we offer a competitive salary between $55,000 and $75,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are.