Vice President of Product Design Job at Confidential in Boston
Confidential, Boston, MA, United States
Vice President of Product Design
About the Company
Advancing software development organization based in San Francisco
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2015
Employees
201-500
Funding
$51-$75 million
Categories
- Computer
- Customer Service
- E-Commerce
- Software
- Information Technology & Services
- Computer Programming
- Professional Services
- Computers
- Technology
Specialties
- ecommerce
- customer support
- online store
- customer experience
- help desk
- live chat
- order management
- customer support automation
- ecommerce automation
- shared inbox
- help center
- knowledge base
- sms
- customer service
- saas
- social media
- omnichannel support
- shopify store
- and cloud
About the Role
The Company is seeking a VP of Product Design to lead and scale its talented team of Product Designers. The successful candidate will be responsible for setting and executing a forward-thinking design vision that is aligned with product and brand goals, and that drives measurable business impact. This role requires a design leader with a doer mindset, an inspirational design vision, and empathetic leadership. The VP of Product Design will champion customer-centric design, foster a culture of honesty, ownership, and excellence within the design team, and advance cross-functional collaboration to ensure design is a key driver of business growth. The ideal candidate will have a solid background in product design, with at least 6-8 years' experience, and a proven track record of leading design teams and delivering significant impact. Candidates for the VP of Product Design position at the company should have a background in product design, with a focus on agile development and a strong connection between design and business goals. The role demands a leader who can balance strategic and hands-on work, set measurable OKRs, and deliver a high-quality design that meets customer needs. The company values a fast-paced, high-growth environment and is looking for someone who can thrive in such a setting, with a focus on agility, concise and precise execution, and a commitment to product and operational excellence. The VP of Product Design will be instrumental in defining the future of commerce with a conversational AI that drives sales and automates customer experience and must be prepared to tackle complex UX challenges to help the industry adopt transformative generative AI technology.
Hiring Manager Title
CEO
Travel Percent
Less than 10%
Functions
- Product Management
- Design
- Information Technology