User Experience Designer Job at Motion Recruitment in Boston

An established credit union based out of Portsmouth, NH is looking for a User Experience Designer to join their team full-time! The position is hybrid. This credit union's mission is centered around prioritizing its members over profit, creating a seamless experience for its users, as well as giving back to the community. To achieve this, they are looking to bring on an Experience Designer who is excited about the idea of finding creative ways to refine the user experience to best suit the needs of the credit union's members while staying aligned with the company's mission. If you are innovative, dynamic, and enjoy communicating and partnering with cross-functional teams, this role might be the perfect fit for you. Required Skills & Experience Strong knowledge of design and prototyping tools such as Figma, Adobe, Sketch, InVision, and others In-depth knowledge of service design methods, including journey maps, service blueprints, jobs-to-be-done, stakeholder maps, and more. General knowledge of consumer banking products, across deposits, cards and lending. Proficient in MS office suite of products. Proficient in Jira and other Atlassian tools. Bachelor's degree required or a minimum of four years directly related experience. Frequently remaining in stationary position operating office equipment. Desired Skills & Experience Self-motivated; takes the initiative to accomplish necessary tasks and takes advantage of new and demanding opportunities. Exhibit excellent analytical, prioritization as well as time management skills What You Will Be Doing Daily Responsibilities Plans, facilitates and executes in-depth, human-centered design research with stakeholders and members, synthesizing feedback into actionable insights and proactively identifying areas of friction across physical, digital and assisted service environments. Leverages a range of service design tools and methodologies, including design workshops and discovery sessions, to produce journey maps and service blueprints that effectively visualize complex experience service ecosystems from both member and employee perspectives. Transforms underserved and unsatisfied member needs into practical, desirable, and innovative design concepts. Partners with stakeholders in Product Management and Product Engineering to prototype, test, and rework upon experience and service designs. Serves as a subject matter expert on cross-functional product pods, utilizing user-centric insights and design principles to focus on the human experience in every decision-making process, while also helping stakeholders offset short-term execution and long-term experience priorities, identifying design trade-offs to optimize agility and minimize member friction. Maintains a centralized member experience research database, featuring comprehensive records of previously tested and actively used user journeys and service blueprints, to serve as an essential tool for frontline and operational staff to reference while providing member service. Works with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and other related functions. The Offer Bonus OR Commission eligible You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Posted by: Claudia Robinson Specialization: UX/UI Design