Community Manager | US Job at Peak Support LLC in Cambridge

Description:

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a passionate and detail-oriented Community Manager to join our team. This role is crucial for maintaining our client’s brand voice and ensuring factual accuracy across our social media platforms, including TikTok, Meta (Facebook and Instagram), and Reddit. The ideal candidate will engage with our client’s community daily, respond to comments, and foster a positive and informed dialogue.

The Community Manager will also collaborate closely with internal teams to drive engagement, manage community interactions, and provide valuable insights that shape future content and campaigns.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We do this by creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable, and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers the convenience of working from home for all of our team members. We believe that building relationships is critical to the success of our business, and we take opportunities to connect and collaborate in person when possible.

About the job

Our client is a rewards platform transforming the way we recycle clothing, fashion, and textiles. With joy and simplicity at its core, the client incentivizes recycling by offering rewards to popular online brands. The client’s Take Back Bag stands as the premier choice for clothing recycling in the USA, ensuring that over 90% of collected items find new homes. In 2023 alone, the Take Back Bag reclaimed 2.9 million pounds from waste, with over 75% finding new homes through redistribution and more than 20% undergoing recycling processes. Founded by women, the client tackles the staggering issue of the 50 billion garments discarded annually in the US. Our dedicated team, together with our passionate community, is spearheading vital systemic change. Join us!

Job Overview

We are seeking a passionate and detail-oriented Community Manager to join our team. This role is crucial for maintaining our brand voice and ensuring factual accuracy across our social media platforms, including TikTok, Meta (Facebook and Instagram), and Reddit. The ideal candidate will engage with our community on a daily basis, respond to comments, and foster a positive and informed dialogue.

Key Responsibilities

• Community Engagement: Actively monitor and respond to comments and messages on TikTok, Meta (Facebook and Instagram), and Reddit in a timely manner.
• Brand Voice: Maintain a consistent brand voice across all interactions, ensuring all communications align with our values and messaging guidelines.
• Factual Accuracy: Ensure that all responses are accurate and well-researched, providing reliable information and correcting any misinformation.
• Content Collaboration: Work closely with Social Media, Customer Service, and Marketing teams to relay community feedback and insights, helping shape future content and campaigns.
• Crisis Management: Handle any negative comments with tact and professionalism, escalating to Customer Service and senior management when necessary.
• Community Building: Foster a sense of community and loyalty among our followers, encouraging positive interactions and engagement.
• Reporting: Track and report on community engagement metrics, providing insights and recommendations for improvement.

Why Us?

• Our client is the only rewards platform leveraging sustainability to generate revenue and drive real impact through consumer behavior.
• We are not making a difference in the environment but also setting a new standard for how businesses can contribute to a more sustainable future. We diverted over 2.8M pounds of landfill in 2023; and will double that in 2024!
• With over 350k customers already, the client is addressing a massive Total Addressable Market of over 200 million US individuals interested in sustainability.
• Our team is composed of smart, dedicated members who are passionate about driving change.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have strict wage minimums, generous benefits, and personal leave policies. Our goal is to provide safe, rewarding, and empowering work environments for all who interact with our company.

Requirements:

Qualifications

• Experience: Proven experience in community management, social media management, or a related field.
• Skills: Excellent written communication skills with a keen eye for detail. Strong understanding of social media platforms, particularly TikTok, Meta, and Reddit.
• Voice: Ability to embody and represent our company authentically, accurately and consistently.
• Research: Strong research skills to ensure factual accuracy in all communications.
• Interpersonal: Exceptional interpersonal skills with the ability to engage and build relationships with a diverse online community.
• Adaptability: Ability to handle multiple tasks and work within the pace of social media.
• Must be based in the USA.

Preferred Qualifications

• Familiarity with Gorgias, Sprout Social, Meta and Tiktok ad platforms.