911 Radio Technician Job at DU-COMM in Wheaton

DuPage Public Safety Communications (DU-COMM) located in DuPage County Illinois, seeks a highly qualified and motivated person to fill the open position of Radio Technician.

DU-COMM is a large consolidated public safety communications center in Illinois and currently serves forty-four (45) member agencies and over 850,000 residents in DuPage and neighboring counties. DU-COMM receives requests for Police, Fire, and EMS via 9-1-1 and non-emergency lines. DU-COMM processes almost 1 million phone calls each year and over 700,700 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications. DU-COMM has a staff of 122 and employs 89 full-time 9-1-1 Telecommunicators. The FYE2025 budget is $22.1 million.

The primary responsibility of the Technician is to assist in the installation, maintenance, troubleshooting, and repair of DU-COMM systems including two-way radio, telephone, microwave, network transport, control, power, alarm, and others at DU-COMM facilities. Provide 1st tier support on all systems within “the four walls” of DU-COMM’s 9-1-1 communication center and radio tower sites. Basic knowledge of facility management: electrical, HVAC, networks, plumbing, and property management is a plus. The Technician must be able to determine the extent of the problem and address it in-house or escalate it to a vendor. Additionally, a successful candidate must be able to communicate the issue and the resolution timeline with DU-COMM staff and member agencies.

Candidates should possess:

• Strong analytical, problem-solving, mechanical aptitude, and communication skills,
• The ability to work one-on-one and in a group environment.

Candidates must have experience with a variety of technology and systems including, but not limited to:

• Basic electrical systems (both alternating and direct current), IP paths, telephone, microwave, and two-way radio.
• This can be demonstrated with a trade certification or degree in electronics/computer technology, radio, microwave, telephone, or related; or a minimum of two (2) years experience in a radio/microwave/telephone technical position.
• Knowledge of public safety radio systems, including analog, digital, conventional, simulcast, and trunking technologies desirable.
• Knowledge of the latest operating systems and associated software packages. BA in engineering technology, or related field, preferred.

The Technician shall be required to be part of an On-Call rotation. See the Technician job description for minimum
and preferred qualifications. Residency within a reasonable distance of the facility is desired.

Benefits:

• Starting salary: $92,000 +/-, DOQ
• Agency vehicle
• Paid time off (PTO) of 208 hours each year
• Group health insurance: HMO 15% employee contribution with PPO options available
• $40,000 group life insurance
• IMRF pension