Remote Customer Support | Reputation Management and SEO Job at Warrior PR in Los

Applications are processed exclusively through our HR division. Any attempt to contact us directly outside the official application process, such as calls or messages, will lead to disqualification. Please adhere to the instructions below to apply.

WarriorPR.com is a premier public relations firm specializing in media relations, online reputation management, web design, and search engine optimization (SEO). Our mission is to help brands boost their visibility and protect their reputation in a highly competitive market. By leveraging strategic media engagement, proactive crisis response, and innovative SEO solutions, we empower our clients to achieve their business objectives and maintain a strong public presence. Our dedicated team of experts delivers tailored strategies that cater to the unique needs of each client, guiding them through the complexities of modern public relations with expertise and confidence.

Warrior PR is seeking motivated Remote Chat Support Agents to join our team. This flexible work-from-home position offers a competitive pay rate of $25 - $30 per hour, making it ideal for individuals looking for a rewarding remote job with flexible scheduling. As a Remote Chat Support Agent, you will handle live chat interactions with clients, respond to inquiries about our services—including SEO, media relations, and reputation management—and resolve issues to ensure a positive client experience. Your main responsibility will be to guide clients through Warrior PR’s service offerings, helping them effectively utilize our expertise to enhance their brand’s reputation.

This role is perfect for those who are self-motivated, thrive in a remote work environment, and seek a high-paying, flexible position that allows them to make a meaningful impact. You will be an integral part of our support team, upholding the high standards of service that define Warrior PR and contributing directly to the satisfaction and success of our clients.

As a Remote Chat Support Agent, your primary duty is to engage with clients through live chat, delivering prompt, professional, and courteous service. You will manage multiple chat sessions simultaneously, ensuring each client receives timely and accurate responses. Your role requires excellent multitasking skills and the ability to adapt to varying volumes of chat traffic. By prioritizing tasks based on urgency and complexity, you will create a welcoming and efficient support experience for clients, helping them feel valued and supported.

A comprehensive understanding of Warrior PR’s services, including SEO, media relations, and reputation management, is essential for this role. You will provide clients with clear and concise explanations of our offerings, guiding them through the various options available and helping them make informed decisions. Your ability to communicate complex information in a straightforward and accessible manner will enhance the client experience, reinforcing the value of Warrior PR’s expertise. By delivering precise and accurate information, you will empower clients to utilize our solutions effectively to achieve their business goals.

Your problem-solving skills will be critical in addressing and resolving client issues quickly and effectively. You will troubleshoot basic problems, clarify service details, and escalate more complex concerns to the appropriate department when necessary. Your proactive approach to resolving issues will help ensure that clients receive the support they need in a timely manner, contributing to overall satisfaction and trust in Warrior PR. By consistently delivering solutions that meet client needs, you will uphold the high standards of service that are core to our brand.

Accurate documentation of client interactions is a vital aspect of your role. You will meticulously record each chat session, including the specifics of client inquiries, issues encountered, and the solutions provided. This thorough documentation supports continuity of service, allowing other team members to access comprehensive records for effective follow-up and ensuring that clients receive consistent and high-quality support. Your attention to detail in maintaining detailed records will contribute to a well-organized and efficient client support system.

Beyond addressing immediate client needs, you will also identify opportunities to recommend additional services that align with their business goals. By understanding the unique challenges and objectives of each client, you can suggest upgrades or complementary services, such as advanced SEO strategies or enhanced media relations options. Your ability to recognize and act on these opportunities will contribute to the growth of both our clients and Warrior PR, reinforcing our role as a trusted advisor.

Staying informed about the latest developments in Warrior PR’s services and the broader landscape of public relations and SEO is essential. You will participate in regular training sessions, review internal updates, and continually expand your knowledge to ensure you provide the most relevant and accurate information to clients. This commitment to ongoing learning will enhance your ability to support clients effectively and position you as a knowledgeable resource in their journey toward achieving their business goals.

We are looking for candidates with experience in customer service or chat support, especially those familiar with PR, SEO, or digital marketing fields. However, prior experience is not mandatory; we value a positive attitude, eagerness to learn, and dedication to delivering exceptional service. Familiarity with CRM tools, chat software, and basic troubleshooting techniques will be advantageous and help you excel in this role.

Strong written communication skills are essential, as your primary interactions will be conducted via live chat. You should be able to convey information clearly, professionally, and with a focus on addressing client needs. The ability to multitask, manage multiple conversations simultaneously, and adapt quickly to digital tools and platforms are also critical attributes for success in this position.

We seek individuals who are empathetic, patient, and professional in their approach to client interactions. The ideal candidate will be capable of handling a variety of situations with tact and composure, from routine inquiries to more complex challenges. A positive attitude, a proactive mindset, and a commitment to providing exceptional service are key qualities that will help you thrive in this role.

A high school diploma or equivalent is required for this position, though additional qualifications in communication, public relations, or related fields are beneficial. Your educational background should provide a solid foundation for understanding and effectively communicating our service offerings to clients.

This role offers flexible scheduling, making it suitable for candidates who can work various shifts, including evenings and weekends. Your ability to manage your time effectively and work independently in a remote environment will be crucial to your success.

Enjoy the benefits of working remotely, with the flexibility to set your own schedule and work from your preferred location. This role allows you to achieve a better work-life balance, eliminating the need for commuting and providing a comfortable work environment tailored to your needs.

Warrior PR is committed to the continuous growth and development of our team members. We offer comprehensive training and development resources to help you excel in your role and advance within the company. As we continue to expand, we are dedicated to supporting your career progression and helping you achieve your professional goals.

Join a team that values collaboration, creativity, and the pursuit of excellence. At Warrior PR, we foster a culture of open communication and mutual support, where each team member’s contributions are recognized and valued. You will be part of a positive and inclusive work environment that encourages personal and professional growth.

We offer a competitive hourly rate of $25 - $30, reflecting the value of your role within our team. Alongside a generous wage, you will enjoy the benefits of a remote position, including reduced commuting costs and the ability to create a workspace that suits your needs.

Are you ready to join Warrior PR and make a difference in the world of public relations and SEO? If you are passionate about helping clients, eager to learn, and excited to be part of a leading public relations firm, we want to hear from you. Click the Apply Now button below to begin your application process. Remember, all applications must be submitted through our HR division; any contact outside of this process will result in disqualification. Join Warrior PR and be part of a team that is dedicated to elevating brands and delivering exceptional results in public relations and SEO.