SweatHouz Studio Manager Job at SWEATMD LLC in Rockville

Description:

About SweatHouz (SWTHZ)

SweatHouz is the fastest growing recovery franchise business, globally. With over 30 open locations and over 100 locations in development, SweatHouz is focused on accelerating the world’s adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge!

Join one of our locations as a studio manager to help us with our local and national expansion!

Job Summary

SweatHouz Pike + Rose is seeking a highly motivated sales & people-person to lead our dynamic studio team. The SWTHZ studio manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying our core values of integrity, respect, fairness, and excellence. The Studio Manager will oversee all aspects of the Pike + Rose studio’s performance. This includes overseeing and driving revenue, sales, studio operations, customer experience and community impact.

The ideal candidate is a sales and customer service expert, with incredible leadership skills. They have experience in selling themselves, coaching salespeople, sales team management, customer service training, marketing and lead generation.

This is a high impact, high effort role. The success of SWTHZ Pike + Rose will make a significant impact and contribution to the growth of SWTHZ Maryland. This is your chance to be a part of something exciting and get in on the ground floor - with tremendous opportunity for growth within the company!

Essential Duties & Responsibilities

Sales and Membership Growth (40% of role)

Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones.

Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge.

Track and analyze membership data: Monitor key membership KPI’s and use insights to form strategic decision making.

Partner with marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.

Leadership & Team Management (40% of role)

Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.

Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.

Lead by example: Demonstrate exceptional work ethic, communication and customer service skills, inspiring your team to do the same.

Performance management: Implementation of effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews

Operational Excellence (20% of role)

Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.

Maintain a clean, inviting, safe studio environment: implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.

Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%

Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in the team member and member experience. Implement effective solutions as needed.

Requirements:

Job Based Qualifications, Knowledge, Skills & Abilities

1. Leadership: Can you inspire a shared sense of purpose in the studio? This includes leading your team through change, getting buy-in, and coaching through ambiguity.
2. Business Acumen: Can you see beyond the surface, understanding the intricate dance of sales and operations?
3. Strategic Thinking: Problems and challenges in the studio are not roadblocks, but puzzles waiting to be solved. Can you dissect a challenge, analyze its components and forge solutions that deliver financial results?
4. Persuasion: Relationship based selling is not coercion but building trust and value. Can you build trust with studio guests (intro’s) that creates a compelling vision for why they should join and become a member at the studio?
5. Delegation and Empowerment: Are you able to delegate in a manner that yields strong revenue and membership targets?

Minimum Educational Level / Certification

High School Diploma or GED (required)

Degree in a related field (not required)

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certification (AED) received through in person training (required prior to start date)

Minimum Work Experience and Qualifications

2+ years of experience in management

1+ year experience in sales

1+ year experience with relationship-based selling, building value, overcoming objections

Physical Demands / Environmental Conditions

Must be able to lift 50lbs

Physical efforts required for daily duties including squatting, bending, reaching, spotting, and prolonged standing and walking

Job Type

Full-time

Pay

$60,000 (+ Opportunities for Bonuses)