Senior Technical Writer Job at Kaiser Permanente in Pasadena

Job Summary: Edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and supporting documentation for print and online media. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. Map business processes. Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team. Essential Responsibilities: Speak and write clearly so that others can understand you, including technical and non-technical personnel across multiple departments; describe complex processes clearly and concisely. Organize material in accordance with standardized format and style guidelines. Recommend revisions or changes in scope, format, and content as needed. Demonstrate superior attention to detail in ensuring that final documents are usable and of high quality and in compliance with P&P governance process. Interact closely with subject matter experts. Research regulations and analyze necessary changes to existing policies and procedures and/or the need for development of new policy and procedure as needed. Proactively inform management about project status, issues, or concerns. Actively identify and make recommendations for improvement in the documentation and review process. Handle diverse administrative functions with complex, competing priorities. Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence. Basic Qualifications: Experience Minimum four (4) years of experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies and procedures. Education Bachelors or clinical degree, OR four (4) years of experience in a directly related field. High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: Experience reviewing and comparing data/policies/processes to identify inconsistencies. Experience analyzing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements. Team player with strong inter-personal and communications skills; strong team building skills and experience. Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses, and reports. Ability to manage time effectively and meet deadlines. Project management skills; ability to work within project teams and towards established timelines. Highly motivated and directed. Proficient with Microsoft Office and Adobe Acrobat. Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: Minimum four (4) years of health care operations (quality, risk, etc.), health care compliance, or insurance/health plan governance experience preferred. Working knowledge or understanding of federal, state, and local health care regulations (e.g., HIPAA); health care compliance policies, practices, and systems; and related compliance issues preferred. Certification in technical writing, professional procedure writing, or related area preferred. Bachelors degree in English, communications, or journalism preferred. COMPANY: KAISER TITLE: Senior Technical Writer LOCATION: Pasadena, California REQNUMBER: 1299858 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.