Culligan International is hiring: CX/UX Marketing Specialist in Des Plaines

Why Culligan? Culligan provides a collaborative work environment where innovation is encouraged, and the customer is central to everything we do. With Culligan, you will contribute to solutions that bring cleaner, safer water to communities worldwide, working within a company recognized for its commitment to quality and sustainable practices.

Position Overview: Culligan, a leader in innovative water solutions, is seeking a CX/UX Marketing Manager to help drive an outstanding customer experience across our digital channels. This role will focus on analyzing and improving customer touchpoints, ensuring they align with Culligan’s brand promise of quality, sustainability, and customer care. As the CX/UX Marketing Manager, you will work closely with cross-functional teams, including product management, design, and customer support, to identify and implement customer-focused strategies.

Key Responsibilities:

Customer Journey Optimization: Analyze and enhance customer journey across digital and offline channels to ensure consistent, high-quality experiences from lead generation to post-sale support.

Data-Driven Decision Making: Use customer feedback, surveys, and data analytics to make informed recommendations for improving website UX and customer touchpoints.

Collaboration: Work with design and development teams to optimize Culligan's website, app, and other digital products, aligning features and aesthetics with Culligan’s brand and customer expectations.

Project Management: Lead customer-focused projects from planning through execution, ensuring alignment with customer service, product, and marketing goals.

Brand Consistency: Ensure that all digital interactions align with Culligan’s mission to provide safe, sustainable, and tailored water solutions across homes and businesses.

Qualifications:

• Bachelor’s degree in Marketing, Business, UX Design, or related field.
• 3+ years of experience in CX/UX, preferably in a consumer-centric role with a focus on digital marketing.
• Proficiency in UX design tools, data analytics, and project management software.
• Strong interpersonal and communication skills, with a keen ability to understand and prioritize customer needs.
• Experience working within a cross-functional team environment, ideally with a focus on user experience or marketing in consumer goods or B2B services.

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