Charitable Impact is hiring: UX Research Lead in Vancouver

Salary: $100,000 - $110,000/year

About Charitable Impact

Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they want to see in the world. We simplify the giving process, allowing donors to manage all of their giving from one place, access timely tax receipts, and donate in a variety of ways including cash, publicly traded stocks, company shares, and many other options. Anyone can use it to find and give to their favourite charities from one place, give with friends and others, and get support with making their biggest impact possible. So far, Canadians across the country have donated more than one billion dollars through our platform. 

We take care of each other

Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and meaningful part of daily life. So, come and join us, and let's build a brighter future together.

What you’ll do

As the UX Research Lead, you'll play a critical role in enhancing Charitable Impact’s user experience through the strategic use of data and research insights. You will collaborate closely with the UX Team and cross-functional partners, embedding a rigorous research perspective into strategic decisions that drive both user and business value.

We are a hybrid office, with team members working from home and our Vancouver office. This role is remote eligible within Canada.

Your responsibilities

• Drive User-Centric Improvements - Lead initiatives to enhance user experience through the strategic development of data tools, ensuring all solutions align with user needs and Charitable Impact’s business objectives.
• Champion Research in Strategic Decisions - Collaborate with the UX Team and broader organization to embed an evidence-based perspective into strategic decisions, advocating for user-centered, insights-driven solutions. Facilitate alignment among team members and stakeholders on research initiatives, driving shared understanding and engagement.
• Support the UX Team - Partner with the UX Team to ensure research insights are integrated into design solutions, helping guide product iterations that address user pain points and opportunities. Oversee UX research processes to streamline team workflows, optimize resource allocation, and ensure consistency in research, design, and development. Implement and maintain best practices and tools for efficient collaboration, mentorship and documentation across the UX Team, enhancing project visibility and continuity.
• Lead Knowledge Sharing - Acquire, analyze, and clearly communicate research findings across multiple touchpoints to ensure alignment with Charitable Impact’s expectations. Document plans, research insights, and outcomes, engaging stakeholders throughout the research journey for transparency and momentum.
• Conduct In-Depth Research - Conduct literature reviews, interviews, and various data gathering activities to form a comprehensive understanding of user needs and behaviors. Partner with internal departments, using insights to empower and guide them in delivering user-focused experiences.
• Stay Ahead of Industry Trends - Maintain up-to-date knowledge of industry trends, emerging technologies, and UX best practices to keep Charitable Impact at the forefront of user experience.
• Advocate for Research and Design Excellence - Build strong relationships across the organization, championing the value of UX and demonstrating its impact on user satisfaction and business outcomes. Support a collaborative environment that fosters growth, innovation, and excellence within the User Research Team.
• Shape UX Strategy - Contribute to the overarching UX strategy, ensuring alignment with organizational goals and supporting a unified vision for user-centered design. Collaborate on building, maintaining, and communicating Charitable Impact’s knowledge base through reports, summaries, and other internal documentation.

What we're looking for

• 5+ years of experience working within an in-house research team or relevant work experience
• Completion of a Bachelor's degree in a relevant discipline
• Extensive experience in quantitative and qualitative research methods
• Solid understanding of research and how it translates into business value
• Experience writing reports and internal communications
• Excellent communication and analytical skills -  the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Proven ability to work independently and collaborate with a cross-functional team 
• Experience with agile process and delivery models
• A rigorous approach to documentation and organization
• Tools: Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, ChatGPT, Perplexity, Helpscout, Google Workspace, Quicksight, Miro, FigJam, Dovetail, Maze
  

Bonus points

• SaaS experience
• A versatile thinker comfortable working with ambiguity
  

Compensation

The expected starting salary range for this role is $100,000 - $110,000/year.

Total rewards

• Extended health care benefits. Vision, dental and paramedical.
• Annual health spending account. To spend on what's important to you.
• Professional development. We believe in supporting our team members in achieving their professional goals.
• RRSP matching. To encourage you to save for your future.
• Monthly donation matching. To encourage you to give.
• Rest and relaxation. Minimum three weeks paid annual vacation for all team members.
• Flexibility. Flexible work schedules and remote work options.

Our people make us great

We love working with creative and open-minded people who bring imagination and courage to work, who treat others with respect and kindness, and who act on their generosity each day. We're committed to building an equitable, inclusive, and collaborative workplace that welcomes and encourages members of traditionally underrepresented groups to join our team. We provide equal opportunity and consideration to all qualified applicants. If accommodations are needed during the hiring process, please let us know.

remote work