User Experience Analyst Job at Optomi in Arlington

Optomi, in partnership with a premier non-profit partner in the employee benefits & financial services sector, is seeking a UX Analyst to transform user experience data into actionable insights.

In this role, you’ll analyze customer behaviors, uncover trends, and provide data-driven recommendations to improve the digital product portfolio. Using advanced analytics tools, you’ll identify user pain points, evaluate the impact of design changes, and empower our teams with actionable insights to deliver seamless user experiences.

Location: Hybrid 2 days per week in their Arlington, VA offices.

Key Responsibilities:

• Enable digital product and design teams to make data-driven decisions by interpreting and presenting user behavior data.
• Utilize tools like Google Analytics, Adobe Analytics, Medallia, SQL, Salesforce, and Power BI to analyze and report on user behavior and product performance.
• Apply quantitative methods, data mining, and advanced statistical techniques to solve complex business challenges.
• Manage and optimize dashboards, ensuring they align with stakeholder needs and provide meaningful insights.
• Establish systems to monitor and report on key metrics regularly.
• Benchmark product performance against industry trends and standards.
• Gather and define requirements for MVP launches and product enhancements, collaborating with stakeholders.
• Support Beta launches, monitor A/B testing performance, and conduct usability testing.
• Work within an agile framework, coordinating work in sprints.
• Collaborate with cross-functional teams to support CMS initiatives and ensure seamless content delivery.

Skills & Qualifications:

• Bachelor’s degree in Computer Science, Data Analytics, UX Design, or a related field.
• Proficiency in analytics using tools such as SQL, Google Analytics, Adobe Analytics, Medallia, Salesforce, and Power BI.
• Experience with CMS platforms and understanding of content management workflows.
• Expertise in advanced analytics, including segmentation, regression modeling, forecasting, and hypothesis testing.
• Ability to create streamlined workflows, establish best practices, and drive process improvement.
• Strong collaboration and communication skills to build cross-functional relationships and influence stakeholders.

Experience:

• Minimum of 3 years in a UX Research, Data Analytics, or similar role.
• Hands-on experience with analytics and data visualization tools to provide actionable insights.
• Proven ability to analyze and interpret user behavior data, supporting iterative product and design enhancements.