Senior Manager, Lead Design User Researcher - DevX Job at Capital One in Mc Lean

Lead Design User Researcher - Senior Manager Level We are currently seeking a Lead Design (User) Researcher to join our team to focus on strategic level research. Because we are a human-centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity and asking questions to understand our customers is core to delivering best-in-class products and services. We represent the voice of our customers and focus on delivering customer insights. The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. What You’ll Do: As a leader and maker, you’ll be asked to handle responsibilities, including: Strategy & Planning Collaborating with design, technology, product, and business teams to create intuitive and engaging customer experiences across multiple projects simultaneously, start to finish. Translating findings into insights that guide the experience and product decisions. Leading and shaping early product definitions with formative and foundational research. Engaging in portfolio prioritization to help set the research strategy and roadmap for the team. Managing through open-ended problems and supporting early product definition. Advocating for the customer through human-centered research methods. Defining standards and best practices for how research is done. Championing the prioritization of research & analysis as a basis for making design-centered product enhancements. Working with partners and teams across various geographies. Embracing and advocating for an experience mindset - this is as important to the work as the results. Lead & Develop Teams Building and leading successful teams through career development by mentoring, coaching, and elevating others. Guiding team members in research planning, alignment, execution, analysis, and follow-up. Navigating conflict resolution within your team as well as within projects, teams, and partner relationships. Participating in hiring by reviewing resumes, conducting interviews, and attending consensus. Execution & Delivery Demonstrating fluency of research tools and techniques to measure success, present opportunities, and support decision-making and prioritization utilizing qualitative and quantitative research methods. Practicing and helping evolve the team’s research techniques and toolset to work effectively in cross-team collaboration. Participating in end-to-end product research by: Conducting research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities. Leading designers and non-designers on project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve research needs. Facilitating synthesis and knowledge mapping sessions, teaching research methodologies. Distilling findings into clearly articulated and actionable insights for stakeholders. Knowledge management and dissemination of insights, and creating standards for how research is done, shared, templatized, and managed. Planning and facilitating workshops with internal and external stakeholders to align with business needs. Presenting and communicating research and analysis clearly and effectively across various organizations in any format required. Basic Qualifications Master’s Degree in social sciences, human factors, cognitive science, human-computer interaction, or behavioral economics. At least 7 years of experience with user, product, or market research. Preferred Qualifications Ph.D., or certifications in a design or research-related field. Experience working with agile and legal teams. Familiarity with conducting and analyzing research for cross-channel experiences. Experience working with a variety of business partners and delivering outcomes. Experience managing a cross-functional team. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations. New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. #J-18808-Ljbffr