Employee Experience Manager Job at Alyeska Resort in Anchorage

Employee Experience Manager

Join Alyeska Resort as the Employee Experience Manager, where you'll spearhead efforts to create a vibrant, inclusive, and supportive community for our employees. This role centers on developing comprehensive engagement and well-being programs, managing employee housing, and overseeing property management and resident relations. Reporting to the Director of People & Culture and supervising the Employee Experience Team, you will play a crucial role in enhancing the living and working environment for all employees, contributing significantly to our resort’s values and community building within our on-site housing and larger resort campus.

Position Responsibilities:

• Community Building and Engagement:
  • Develop and implement dynamic programs, events, and initiatives that promote a sense of community and belonging among employees.
  • Lead the planning and execution of recognition and rewards programs to celebrate employee achievements and contributions.
  • Collaborate with various departments to organize engaging activities, social events, and outings tailored to diverse employee interests.
  • Foster an inclusive environment by supporting diversity, equity, and inclusion initiatives within the employee community.
  • Build up the “Live the Adventure” brand; embracing our diverse community by coordinating different events and activities.
  • Assist with special projects and initiatives as required with the overall People & Culture team.

• Resident Management:
  • Supervise all aspects of the employee housing living experience, including lease agreements, check-in, and check-out.
  • Manage the housing waitlist, department housing allocations, and room assignments to ensure fair and efficient housing distribution.
  • Coordinate the new hire arrival experience, creating a positive and seamless first impression.
  • Coordinate housing tours and orientations for new employees, ensuring they understand housing policies and procedures.
  • Maintain detailed and accurate housing records, including occupancy reporting.
  • Assume responsibility for the budgeting and accounting aspects of employee housing, including rent and security deposit tracking.
  • Work in close partnership with the Payroll department to report and manage payroll deductions accurately.
  • Address tenant inquiries and concerns and maintain accurate housing records.
  • Serve as a resource for conflict resolution, offering mediation and support to maintain a harmonious living environment.
  • Collaborate with Security and People & Culture team on employee relations matters and welfare checks, as needed.

• Property and Safety Management:
  • Oversee property access, safety, and adherence to regulations, ensuring a secure and comfortable living environment for tenants.
  • Collaborate with Engineering/Facilities team to conduct regular property walkthroughs and inspections to identify maintenance and safety issues.
  • Collaborate with Engineering/Facilities team to facilitate a proactive approach to the maintenance of the buildings (painting, plumbing, kitchenettes, grouting, vinyl flooring, screens and windows).
  • Coordinate with maintenance teams and vendors for timely repairs and improvements.
  • Collaborate with Engineering/Facilities team to manage inventory and procurement of supplies needed for housing operations, including clean and functional furniture, mattresses, dressers, linens, and pillows.
  • Assume responsibility for the budgeting and accounting aspects of housing infrastructure; supporting housing utility management and contracts.
  • Work with community partners for the management of off-site leases.
  • Be hands on, when necessary, to ensure a clean & safe living environment for all.

• Employee Facilities Support:
  • Oversee the activation and utilization of staff lounges and cafeteria areas to ensure clean, comfortable, and welcoming spaces for employees.
  • Work with the Director of People & Culture and other stakeholders to develop and sustain a robust Staff Cafeteria program.
  • Ensure the servicing and proper functioning of the coffee machine in the staff cafeteria.
  • Collaborate with Engineering/Housekeeping to ensure the upkeep and cleanliness of common spaces, including laundry facilities, employee outdoor space, and employee gym.

• Transportation Services:
  • Manage transportation and shuttle services for employees, including vehicle maintenance, logistics, drivers, and ensuring compliance with safety regulations.
  • Manage shuttle service and transportation schedule in collaboration with Employee Experience team.
  • Coordinate employee lease vehicle programs and partnerships.

Essential Skills and Experience:

• Bachelor's degree in Business Administration, Hospitality Management, Human Resources, Education, or a related field.
• Previous experience in residence life, employee engagement, or property management, preferably in a hospitality, university or resort setting.
• Strong interpersonal, organizational, and communication skills.
• Proven ability to manage multiple projects and tasks simultaneously.
• Proficiency in Microsoft Office Suite and property management software.
• Dedication to fostering a positive and inclusive living environment for employees.
• Commitment to maintaining high standards of cleanliness, safety, and comfort in employee housing facilities.
• Hands-on experience with maintenance tasks and basic repairs.
• Clean driving record and knowledge of safe driving practices.
• Customer-focused attitude and commitment to enhancing the employee experience.
• Flexibility and adaptability to dynamic business needs.
• Knowledge of housing regulations and best practices.

Why Alyeska? 

Alyeska Resort is a 299-room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Commuter allowance and cell phone stipend for eligible employees
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa
• On-site employee housing options

Compensation: Starting annual salary of $70,000. Commensurate with experience and qualifications.

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: This is a dynamic position that combines office work with hands-on responsibilities related to employee housing support. This includes frequent lifting, up to 50 pounds, and a willingness to assist with light repairs and maintenance tasks in the employee housing facilities. Bending, stooping, walking, and standing for extended periods are essential components of this role.

• Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, employees residing in housing, and various stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.