Tech Support Engineer - Video Digitization - MAM/PAM Job at Eliassen Group in Wo

The Technical Engineer - News Archives, is part of a mission-critical technology team responsible for the support and innovation of our client’s News’ Production and Archives environments. In this role, The Engineer will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills, technical expertise, and excellent communication abilities.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $39 - $44 / hr. w2

• Act as front-line technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest/capture servers, QC and transcode platforms.
• Configure and maintain tape digitization equipment, including servers, decks, and software, to ensure optimal performance and efficiency.
• Troubleshoot technical issues related to tape digitization, including errors, data corruption, and equipment malfunctions.
• Perform preventative maintenance for software and hardware, ensuring optimal performance and minimizing downtime.
• Collaborate with internal teams, including IT, Engineering, Maintenance and Operations to resolve issues.
• Liaise with external vendors for technical support, remote sessions, processing RMAs and resolving technical issues.
• Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility.
• Communicate effectively with clients, provide guidance and updates on issue resolution, and ensure client satisfaction.
• Document all technical issues and resolutions in a clear and concise manner.

• Two+ years of experience in a technical support role.
• Proven ability to support video digitization, encoding, and transcoding platforms.
• Experience with hardware integration and troubleshooting components such as VTRs, encoders, and SDI streams.
• Proficiency in Windows Server and OS.
• Knowledge of audio/video codecs and formats.
• Familiarity with MAM/PAM systems and metadata management.
• Foundational knowledge of enterprise infrastructure, including routers, firewalls, TCP/IP, and DNS.
• Experience with project management, documentation, and ticketing systems, such as Service Now, Asana, Jira, or Confluence.
• Experience with cloud-based storage and processing platforms, such as AWS or Azure, is a plus.
• Familiarity with database management systems, such as PostgreSQL or MS SQL is a plus.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!