Enterprise IT Support Officer (EITSO) - Video Installation Lead Job at ManTech i

Currently, ManTech is seeking a motivated, career and customer-oriented Video Installer - Lead to lead and serve on a team of IT support professionals responsible for audio video installation. In this role, you will focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.

Responsibilities include, but are not limited to:

1. Must be able to lead a team for all Audio/Video Installation Projects.
2. Must be able to troubleshoot any issues that arise during/after project installation to include but not limited to, touch panels, PC display systems, video racks, and audio systems.
3. Must be able to train/provide assistance to lower level Video Installers when needed.
4. Lead Video QA efforts across division with assistance from Installation Lead and Service Delivery Managers.
5. Must be able to communicate with PM’s and/or customer about all aspects of the Video Project.
6. Supporting all facets of video installations, which includes the pulling without damage, installing and termination of: Coax, CAT6, Speaker Wire, Fiberoptic Cable and Low voltage Control Cables.
7. Basic signal flow knowledge and ability to read Video Engineer Designs/Drawings.
8. Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
9. Flexibility to support customer mission; may have opportunity/need to work extended hours or weekends during critical peaks and be available to meet last minute requests.
10. Works independently, with guidance in only the most complex situations.
11. Maintaining and updating records and tracking databases.
12. Using best practices and knowledge of internal or external business issues to improve products or services.
13. Providing input on team’s success, accomplishments, roadblocks, etc.
14. Providing weekly status reports, and other reports as required.
15. Attending customer meetings.
16. Meeting contractual performance criteria.
17. Drive to local buildings to pick up materials.
18. Potential to perform HR duties as assigned, including but limited to: interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.

Hours of coverage:

Individual shift may vary, but you will be a member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. – 6:00 p.m.

Basic Qualifications:

1. Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
2. Resolving technical problems and answering queries.
3. Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
4. Ability to embrace diverse technical disciplines and excellent customer service skills.
5. Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
6. Attention to detail, leadership, and collaborative and independent work process.
7. Demonstrated problem solving and technical skills to resolve critical IT issues.
8. Expertise, training, and actual work experience with customer specific systems and technologies.
9. Must be a self-starter, work independently, and work with a clear and defined mission.
10. Must demonstrate ability to thrive and succeed in a challenging environment.
11. Bachelor's degree and 7+ years of relevant experience. 4 additional years of experience may be substituted for a degree to total of 11+ years.

Preferred Qualifications:

1. Related work experience in customer specific environment.
2. Experience with installing, terminating, pulling Audio/Video cabling and Video QA.

Security Clearance Requirements:

Current/active TS/SCI with Polygraph.

Physical Requirements:

1. Must be able to remain in a stationary position 50% of the time.
2. Must be able to move/traverse within and between buildings and offices.
3. Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
4. Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
5. Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
6. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

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