KYYBA is hiring: Service Writer in New Hudson
KYYBA, New Hudson, MI, United States
Job Description
Job Title : Service Writer
Location : New Hudson MI
12 months contract on W2
Description: ON-SITE
- Hours: Mon - Fri 9AM to 5PM Field Service Power gen service writer.
- Must Haves: Worked in a customer service or Generator repair sales experience, looking for a career move
- Level of education required: High school diploma or equivalent
- Years of experience required: At least 2 years
Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Top 3 Skills you are looking for:
1. tech appointment scheduling
2. Dealership or similar field experience
3. Computer experience
**Additional Manager notes**
The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RV’s, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.