Service Writer Job at Thomas Bus Sales in Des Moines
Thomas Bus Sales, Des Moines, IA, US
Job Description
Please note; this role is based in Des Moines!
We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, and conducting inspections. The service advisor will ensure customer service by working with customers to determine their Trailer issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of Trailer technology and the Trailer industry.
Service Advisor Responsibilities:
- Greeting customers.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, Trailer drop-off, and Trailer pick-up.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or Trailer pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
- High School Diploma or GED
- Experience in the Trailer field may be advantageous.
- A strong understanding of Trailer technology and the Trailer industry.
- Proficient computer skills
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.