Lee Auto Mall is hiring: Service Advisor/Service Writer in Westbrook
Lee Auto Mall, Westbrook, ME, United States
Job Description
Service Advisor/Service Writer
Monday- Friday Schedule 7:00 AM- 5:30 PM
No Nights! No Weekends!
Salary Range: $70,000 to $100,000 per year
Weekly Commission & Monthly CSI Bonus Opportunity!
Lee Auto Mall in Westbrook seeks to hire an Automotive Service Advisor/Service Writer.
Key Responsibilities:
- Greet customers and offer excellent customer service
- Translate customer-reported problems to actionable repair orders for technicians to complete
- Provide cost estimates; communicate additional repair or service needs to the customer
- Create and close repair orders in the database management system
- Order necessary parts and double-check that they are delivered to technicians
- Provide timely progress updates to customers
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer concerns
Qualifications:
- 1+ years of service advisor/writer experience
- Exceptional interpersonal and customer service skills
- Working knowledge and experience of automotive repairs and parts
- Strong communication skills
- Organizational skills including the ability to prioritize
- Proficient computer skills
- Reynolds or ADP experience is a plus
- Valid driver's license and clean driving record
Family-owned since 1936, Lee Auto Mall has grown to 14 locations statewide, employing over 400 people. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. At Lee, you will join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Maine's most thriving companies, we would love to meet you!
Great Benefits!
- Choice of Medical Plans
- Dental Insurance
- Vision Insurance
- 401(k) with company match
- Paid holidays and vacation
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- Paid Education and ongoing training
- Generous employee discounts on vehicles purchases, parts, and service
- Staff parties and events
- A career-oriented environment with opportunities for steady growth and advancement
- A family-oriented culture with an excellent reputation in the business