STEVENS MARINE INC

Parts and service writer Job at STEVENS MARINE INC in Portland

STEVENS MARINE INC, Portland, OR, United States

Job Description

Benefits/Perks

Careers Advancement Opportunities
Competitive Compensation

Job Summary

We are looking for a Parts and Service Writer to join the team at our West Side store. If you are a mechanically-inclined professional with attention to detail and communication skills, we want to hear from you. Boating experience is a plus.

As the Parts and Service Writer, you will be responsible for duties ranging from writing up service work, working with service technicians for job completion, parts sourcing and customer service. You will use your negotiation skills to secure the best prices on inventory and ensure a consistent balance between supply and demand. To succeed in this role, you must be highly organized and have in-depth knowledge of marine parts.

Responsibilities

Greet customers as they arrive at the dealership
Create a professional environment that builds rapport and puts customers at ease
Answer customer questions about service and parts
Use CRM software to maintain a customer database
Explain repairs, parts and electronics
Use strong communication skills while maintaining a high level of customer satisfaction

Qualifications

High school diploma or GED equivalent is required
Valid state-issued driver’s license and clean driving record are required
Prior boating experience a plus
Excellent communication and negotiation skills
Ability to manage time and serve customers with little supervision