Ford Certified Service Advisor/ Writer Job at Pettus Ford - De Soto in De Soto

About the Company:

Pettus Automotive is an automotive group operating in multiple locations in Missouri. We carry a full line up of pre-owned inventory and we are a franchised dealer group for Ford, Chrysler, Dodge, Jeep and RAM.

We are professional, customer-centric and collaborative. We know our team is our most valuable asset and they are treated as such. Some say it, but we really mean it-- We are like family. Our connection to our team and our extraordinary bonds allow us to fulfill our mission in automotive service and sales to our customers and create life long relationships.

Our work environment includes:

• Growth opportunities

• Company perks

• Top pay

• Great benefits

• On-the-job training

• A Company with heart

• A place to grow roots

Description of the role:

Fast paced, busy service shops are on the lookout for the best! Service advisors are such a vital part of our dealership, a multi-tasker, customer service superstar who is the liaison between our technicians and our customers. Fast paced, challenging and rewarding!

Responsibilities:

• Greet customers and provide excellent customer service
• Two years of relevant Service Advisor experience 
• Dealership franchise experience is preferred
• Ford certifications required
• Listen to customer concerns and accurately document them
• Schedule appointments for vehicle services
• Provide estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Maintain accurate records of services performed and payments received
• Process cash and credit card transactions
• Assist with inventory management and ordering of parts and supplies

Requirements:

• Knowledge of automotive repair and maintenance procedures
• Familiarity with air brake, tire service, shocks struts, suspension, oil change, transmission, brake repair, auto body repair, and diesel engine repair is a plus
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Cash handling experience is preferred

Benefits:

• Comfortable Work Environment: Enjoy working in temperature-controlled shops designed for your comfort.
• Exclusive Employee Discounts: Get special pricing on vehicles, parts, and services to keep you and your family on the road.
• Comprehensive Health Benefits: We offer health, dental, and vision insurance to ensure you and your loved ones are covered.
• Invest in Your Future: Take advantage of our 401K matching program and plan for a secure future.
• Free College Degrees: Further your education without the financial burden—our program covers the cost.
• Exciting Travel Discounts: Enjoy special discounts on travel and amusement parks, perfect for your next adventure.
• Relax at the Company Lake House: Take a free weekend getaway to our serene lake house.
• Team Building & Events: Participate in various team-building events that make work fun and rewarding.
• Paid Training & Development: We invest in you with paid training, manufacturer courses, and personal development opportunities.
• Career Growth: We believe in promoting from within, offering numerous advancement opportunities.
• Tool Insurance: Protect your essential tools with our catastrophic tool insurance.
• Paid Time Off: Balance work and life with vacation and sick days.

Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.