Mountain Host Job at Alyeska Resort in Anchorage

Mountain Host

Job Summary:

• The Mountain Host team member will enhance the guest experience to achieve the goal of 100% satisfaction through engagement, connecting with, assisting, and valuing the guests.
• This is a seasonal postion with employment falling between the following dates: November 18 - April 29

Job Responsibilities:

• The ability to always think safety first.

• Assist guests in the arrival and departure of parking lots and base facilities; assist guests with directions, information, and public relations.

• The Mountain Host team will set up ski information boards, ski racks, and picnic tables, distribute trail maps.

• The Mountain Host team will remove snow with shovels or snow blowers.

• The Mountain Host team will be asked to perform line control at lifts and assist with lift-down situations.

• Lead 1 hour mountain tours twice during the day.

• Be an ambassador at all lift locations during the day to provide information and promote Alyeska Resort and all available product offerings.

• Maintain vigilance for a safe mountain experience by monitoring mountain ski runs for injured guests and/or guests needing assistance. This monitoring includes notifying mountain dispatch of anyone needing help and staying with the individual until ski patrol arrives.

• Perform effective speed control throughout the day by educating skiers and riders Must have proficient knowledge of Alyeska Mountain lifts, trails, runs, TBL, and parks.

• Maintain updated knowledge of products and services available to guests across Alyeska Resort and the local community.

• Attend and participate in Mountain Host team meetings.

• Contribute ideas and solutions that enhance the guest experience wherever possible.

Job Requirements:

• Someone who loves the mountains.

• Will treat everyone with courtesy and respect.

• Share a passion for excellence and safety.

• An ability to implement industry-leading guest service.

• While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts, high altitudes, and extreme weather conditions.

• The position requires the employee to possess excellent skiing ability and have the capability to ski or snowboard in a variety of variable snow conditions.

• High school diploma or general education degree (GED).

• To perform this job successfully, an individual should have a basic knowledge of computers and Microsoft Office.

Why Alyeska? 

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 

• Paid holiday and paid time off (Vacation and Personal) 

• Free Season Pass for employees and qualified dependents 

• Roth 401(k) and 401(k) Retirement Savings Plan 

• Discounts for rooms at The Hotel Alyeska and affiliate hotels 

• Discounts in Resort restaurants, shops, and Nordic Spa 

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands:  Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.

• Work Environment:  This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.