Communication Center Representative Job at UW Health in Madison

Work Schedule:

100% FTE, 3rd shift. Weekends required. Position rotates every third weekend. Scheduled hours are from 11pm - 7am.

Be part of something remarkable

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.

We are seeking a Communication Center Representative to:

• Support paging, messaging and scheduling, and appointment services for UW Health.
• Provide remarkable customer service to UW Health staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
• Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

You will use:

• High quality personal computer workstations.
• State-of-the-art telephone technology in a call center environment.
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility after one year of employment - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
• Associate's Degree or Bachelor's degree in Healthcare, Information Technology, Business, or related field strongly Preferred

Work Experience

• Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
• 1 year of experience in a medical, call center, or customer service environment Preferred

Our Commitment to Diversity, Equity and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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