System One Holdings, LLC
Content Coordinator Job at System One Holdings, LLC in Trenton
System One Holdings, LLC, Trenton, NJ, United States
Job Title:Content Coordinator
Pay Rate:$25-40 per hour (based on experience)
Employment Type:6 month contract, ability to extend based on business need and performance
Work Schedule: M-F 8:30am - 4:30pm, 30 min unpaid lunch, 37.5 hours per week
Location: Ewing, NJ - Hybrid, onsite 2 times per week (Tuesday definitely, other day could be Wednesday/Thursday)
Overview:
We are seeking a Content Coordinator to assist with the deployment of the 'Ask HR' and 'Ask Austin' knowledge-based platforms, initially launching in Mexico and expanding to other regions such as Canada or the UK. The role focuses on creating knowledge articles from existing content based on common employee questions and answers provided by Subject Matter Experts (SMEs). The consultant will help with "lifting and shifting" content, utilizing a standardized article template, and ensuring clarity, accuracy, and detail. This initiative will start with 'Ask HR' and extend to 'Ask Austin' for business operations outside HR.
Top Skills and Experience:
Benefits:
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
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Pay Rate:$25-40 per hour (based on experience)
Employment Type:6 month contract, ability to extend based on business need and performance
Work Schedule: M-F 8:30am - 4:30pm, 30 min unpaid lunch, 37.5 hours per week
Location: Ewing, NJ - Hybrid, onsite 2 times per week (Tuesday definitely, other day could be Wednesday/Thursday)
Overview:
We are seeking a Content Coordinator to assist with the deployment of the 'Ask HR' and 'Ask Austin' knowledge-based platforms, initially launching in Mexico and expanding to other regions such as Canada or the UK. The role focuses on creating knowledge articles from existing content based on common employee questions and answers provided by Subject Matter Experts (SMEs). The consultant will help with "lifting and shifting" content, utilizing a standardized article template, and ensuring clarity, accuracy, and detail. This initiative will start with 'Ask HR' and extend to 'Ask Austin' for business operations outside HR.
Top Skills and Experience:
- Highly organized and detail-oriented
- Strong written communication skills and the ability to simplify complex information
- Interpersonal skills, particularly in reaching out to SMEs and obtaining necessary content
- Proactive in seeking help when needed and comfortable asking questions
- Strong interpersonal skills, particularly in onsite settings with SMEs
- Familiarity with Microsoft Suite, including Teams, Excel, and Word Proficiency in Spanish
- Proficient with Microsoft Copilot- build a copilot that would sit out and take place of an enterprise portal for FAQs
- Collaborate with SMEs to gather answers to frequently asked employee questions
- Transfer information into article templates, ensuring quality and consistency
- Apply critical thinking to clarify and expand content where needed
- Maintain effective communication with SMEs to fill content gaps or validate information
- Compile knowledge articles in standardized templates (e.g., Word documents)
- Consolidate content tracking in Excel, as needed for monitoring progress and article status
- High School Diploma
- Some experience in a business environment
- Ability to communicate effectively
- Proficient in Spanish- reading and writing
- Ability to work on-site 2 days per week in Ewing, NJ
Benefits:
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
#M1