UX Content Strategist Job at eTeam in Miami

Job Title: UX Content Strategist Location: Miami, FL / New York, NY (Hybrid) Duration: 3--6 Months Targeted Years of Experience: 7-10 years Job Description: We are seeking a UX Content Strategist designer who will craft clear, consistent language for Client Value products and digital experiences. This highly collaborative role partners closely with cross-functional team members to create user-centered experiences. As a Content Strategist, your passion is to simplify complex nuances into simple language, providing an elegant and human-centered solution. What you’ll be doing... Create UX content design solutions that result in successful, engaging, accessible products, voice and digital experiences. Align approach, output and potential impact of content design work with business strategies and objectives. Use data and metrics to influence decisions (your own and others) and measure progress. Work collaboratively in all design phases with UX designers, researchers, developers, accessibility specialists and product partners as relevant for each phase and project type. Collaborate in tools such as Slack, Figma, Lucidchart, Jira, and virtual whiteboarding programs (FigJam, Lucid, Mural, etc.). Participate in or lead content design strategy efforts, such as: Auditing experiences and products for UX content improvement opportunities, including content hierarchy structure. Continually evolving voice and tone for disparate and experientially connected experiences. Empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research. Creating content scalable, content templates, patterns or frameworks. Advocate for customers during feature prioritization, planning and design. Provide ad-hoc insights and answers to leadership (leads, managers, directors, VPs and up) during reviews. Align with (and possibly contribute to) writing standards, brand voice and tone, key messaging documents, etc. Support our UX design team. You’ll need to have: 7-10+ years of UX writing/UX content design work that focuses on complex software products or digital experiences. 3+ years of experience with Figma and UX Content. A portfolio showcasing your relevant UX content work. High level of attention to detail to ensure high quality outputs internally and for customers. Solid understanding of current design thinking, UX content design best practices, content hierarchy structure, and user-focus. Demonstrated knowledge and POV of the critical influence of words and visual language in software products, and digital experiences. Familiarity and comfort working with a geographically distributed team. Experience working with UX designers, researchers, developers, product owners and product managers within a UX/design, creative, marketing, or similar setting. Understanding of the importance of UX success tracking: Primary and secondary research mechanisms. Balance of qualitative and quantitative outcomes on content approach and language. Ability to influence peers based on research/analytics outcomes and analysis. Active exposure to agile UX approach and partnership cadence with design, product management, and engineering partners. Strong presentation and storytelling skills that highlight rationale, approach and impact of content process and decisions. A portfolio of relevant UX content work. A bachelor’s degree in writing, marketing, communications, or related field (or equivalent work experience). Even better if you have one or more of the following: A degree in design or related field of study. Ability to digest and translate complex technical requirements into intuitive experiences. Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification. UX Content experience with the Telecommunications industry. AODA and/or WCAG 2.1 AA/AAA accessibility guidelines for UX content. Agile task management platform use such as Jira, etc. Methods of tracking and measuring UX content success and impact. Experience with Smart Sheets and/or Google Suite. A note about portfolios: The best portfolios for this role highlight problems to be solved and/or jobs to be done, your process, your solution, and the impact of your solution. The work shown must be real work that was done for a real client/employer. We understand you may need to omit certain pieces to comply with NDA requirements. #J-18808-Ljbffr