Senior Experience Design Director Job at The Travelers Companies, Inc. in Hartfo

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. What Is the Opportunity? Travelers' Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers, agents, employees, and partners. As the Sr. Director of Experience Design, with a focus on customer experiences, you will set strategies and goals for the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our customers, agents, and employees. You will lead the creation of experience visions and strategies, setting direction for the definition, testing, and implementation of service and product solutions across channels. What Will You Do? Lead teams to define strategy and north star visions while working with stakeholders to craft roadmaps, define themes, epics, and feature priorities. Apply domain-specific expertise, leadership, and perspective to programs and activities, while helping to shape product and journey vision, strategy, roadmaps, and decision-making. Communicate strategies and decisions, coordinate the work of individuals and teams and lead the collection, analysis, prioritization, and application of feedback. Establish and manage achievement of XD function strategic objectives for your team, including policies, practices, staffing, and budgets. Define research and design strategies for products and services by coordinating and guiding the creation and improvement of models, concepts, and design elements. Ensure effective strategies for, and ability to execute, research and testing activities that gather user experience data. Orchestrate and foster effective collaboration with various stakeholders to shape design strategy and objectives. Help set objectives and practices for defining and adopting new and improved tools, methods, and processes. Coach and mentor XD staff to shape and accelerate their advancement. If managing others, set performance goals, provide ongoing feedback, and conduct standard performance reviews. Be a player-coach; the successful candidate will be a hands-on designer as well as an effective coach to their team. Perform other duties as assigned. What Will Our Ideal Candidate Have? Deep and wide experience crafting seamless, multi-channel customer experiences. Ability to influence stakeholders and drive consensus. Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc. Twelve years of related experience. Innovation mindset. Three to five years of leadership experience. Advanced knowledge in design research, information architecture, interaction design, visual design, content design, and service design. Strong presentation, communication, collaboration, and facilitation skills. What is a Must Have? Bachelor’s degree or its equivalent in work experience. Ten years of related experience. What Is in It for You? Health Insurance : Employees and their eligible family members are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company holidays. Wellness Program: The Travelers wellness program provides tools, discounts, and resources to achieve your wellness goals. Volunteer Encouragement: We encourage our employees to get involved in their communities. Employment Practices Travelers is an equal opportunity employer. We are committed to recruiting, retaining and developing a diverse workforce. #J-18808-Ljbffr