City of Fort Dodge, IA
Library Assistant 1 - Adult Services Job at City of Fort Dodge, IA in Fort Dodge
City of Fort Dodge, IA, Fort Dodge, IA, United States
Salary: $21.07 Hourly
Location : Fort Dodge Public Library 424 Central Avenue Fort Dodge, IA
Job Type: Part Time
Job Number: 00150
Department: Library
Opening Date: 11/15/2024
Closing Date: 11/29/2024 5:00 PM Central
Description
Join the dynamic team at the Fort Dodge Public Library, where you'll play a vital role in delivering exceptional customer service while keeping operations running smoothly and efficiently. In this exciting position, you'll engage directly with the public, providing helpful answers, guiding patrons to the right resources, and ensuring a seamless library experience for all.
As a key member of the frontline staff, you'll manage circulation tasks using our computerized ILS system, assist with processing and repairing materials, and help maintain an up-to-date inventory of library resources. You'll also contribute to promoting the library's offerings by interacting with the community, updating book reviews on our website, and curating eye-catching book displays that highlight the library's vast array of services, materials, and programs.
Every day is different-whether you're handling customer inquiries, assisting with library events, or ensuring materials are ready for the next patron, you'll play an essential role in supporting the library's mission and fostering a positive and welcoming environment for all who walk through our doors!
Examples of Duties
Essential Functions & Competencies
•Provides excellent customer service to all members of the community, inclusive of all races, genders, sexual orientations, religions, abilities, ages, national or ethnic origins, languages, citizenship status, socioeconomic status, and political affiliations.
•Performs circulation duties including, but not limited to, issuing/updating library cards, checking materials in/out, placing holds, notifying patrons about overdue/lost/damaged materials, issuing computer passes and processing new materials.
•Uses a multi-line telephone system to answer basic questions from the public, conduct general library business, and to route calls to other library departments and employees.
•Assists individuals using library equipment, including the self-checkout and ScanEZ workstation.
•Assists individuals with directional and specific title/author questions when appropriate.
•Demonstrates an ability to be organized and prioritize work with general direction.
•Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively to provide high quality seamless customer service.
•Maintains patron privacy and confidentiality according to library policies.
•Explains, interprets and applies library policy.
•Shelves library materials when needed.
•Assists implementing special projects as needed or assigned.
Typical Qualifications
Minimum Qualifications
•High school diploma or GED, preferably supplemented by some college level coursework and some direct customer service experience.
•Must pass a post-employment offer background check, physical examination and drug screen.
•Must be able to effectively communicate (orally, in person, over the telephone, and in writing using electronic devices and handwriting) in English with others.
Preferred
•Previous library experience.
•Experience in the public sector.
•Familiarity with library classification systems (e.g., Dewey Decimal System).
•Fluency in a language other than English a plus.
Regular Part-Time employees receive legally required benefits (e.g. social security, workers' compensation). Paid time off benefits are prorated based on scheduled hours. Regular part-time employees will be enrolled in IPERS, but are not eligible for other City benefits (e.g. health insurance, dental insurance).
Location : Fort Dodge Public Library 424 Central Avenue Fort Dodge, IA
Job Type: Part Time
Job Number: 00150
Department: Library
Opening Date: 11/15/2024
Closing Date: 11/29/2024 5:00 PM Central
Description
Join the dynamic team at the Fort Dodge Public Library, where you'll play a vital role in delivering exceptional customer service while keeping operations running smoothly and efficiently. In this exciting position, you'll engage directly with the public, providing helpful answers, guiding patrons to the right resources, and ensuring a seamless library experience for all.
As a key member of the frontline staff, you'll manage circulation tasks using our computerized ILS system, assist with processing and repairing materials, and help maintain an up-to-date inventory of library resources. You'll also contribute to promoting the library's offerings by interacting with the community, updating book reviews on our website, and curating eye-catching book displays that highlight the library's vast array of services, materials, and programs.
Every day is different-whether you're handling customer inquiries, assisting with library events, or ensuring materials are ready for the next patron, you'll play an essential role in supporting the library's mission and fostering a positive and welcoming environment for all who walk through our doors!
Examples of Duties
Essential Functions & Competencies
•Provides excellent customer service to all members of the community, inclusive of all races, genders, sexual orientations, religions, abilities, ages, national or ethnic origins, languages, citizenship status, socioeconomic status, and political affiliations.
•Performs circulation duties including, but not limited to, issuing/updating library cards, checking materials in/out, placing holds, notifying patrons about overdue/lost/damaged materials, issuing computer passes and processing new materials.
•Uses a multi-line telephone system to answer basic questions from the public, conduct general library business, and to route calls to other library departments and employees.
•Assists individuals using library equipment, including the self-checkout and ScanEZ workstation.
•Assists individuals with directional and specific title/author questions when appropriate.
•Demonstrates an ability to be organized and prioritize work with general direction.
•Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively to provide high quality seamless customer service.
•Maintains patron privacy and confidentiality according to library policies.
•Explains, interprets and applies library policy.
•Shelves library materials when needed.
•Assists implementing special projects as needed or assigned.
Typical Qualifications
Minimum Qualifications
•High school diploma or GED, preferably supplemented by some college level coursework and some direct customer service experience.
•Must pass a post-employment offer background check, physical examination and drug screen.
•Must be able to effectively communicate (orally, in person, over the telephone, and in writing using electronic devices and handwriting) in English with others.
Preferred
•Previous library experience.
•Experience in the public sector.
•Familiarity with library classification systems (e.g., Dewey Decimal System).
•Fluency in a language other than English a plus.
Regular Part-Time employees receive legally required benefits (e.g. social security, workers' compensation). Paid time off benefits are prorated based on scheduled hours. Regular part-time employees will be enrolled in IPERS, but are not eligible for other City benefits (e.g. health insurance, dental insurance).