CrossCountry Mortgage is hiring: Marketing Account Manager in Cleveland

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Marketing Account Manager is a key role for our growing organization. This role assists loan officers by creating their marketing plans for the year. Along with the marketing plans this position will foster long-term relationships with clients by presenting marketing best-practices, informing clients of the company's offerings, and resolving any client issues. It will also assist clients with building their personal brand and create actionable strategies to increase clients' brand equity.

This position will have internal and external clients and assist in finding the middle ground to support both parties, also aligning with the company's marketing goals.

Job Responsibilities:

• Serve as the main point of contact for loan officers.
• Build relationships with loan officers to understand their unique needs, goals, and preferences.
• Understand and communicate brand strategy and consumer targeting to ensure all integrated marketing efforts align with account strategies.
• Create and deliver custom strategic marketing campaigns targeted at driving leads and brand recognition to clients including conception, creative and media plan development management and measurement.
• Oversee management of marketing programs, events, sponsorships, and related activities that deliver on our marketing strategy and overall business strategy for assigned clients.
• Act as a subject matter expert for all marketing initiatives including but not limited to paid social, digital, OOH, traditional, etc.
• Ensure timely resolutions of issues and requests, maintaining high levels of satisfaction of assigned clients.
• Effectively assist in managing clients' budget including forecasting, review, and reconciliation.
• Create processes and guides that will set up the team for long-term success.
• Interact and communicate across a variety of stakeholder groups including technical subject matter experts, C-suite, branch, and business VPs.

Qualifications and Skills:

• Bachelor's degree in marketing, Communications, or related field.
• 5+ years of experience in leading marketing initiatives.
• Excellent customer service skills.
• Understanding of integrated marketing strategies and tactics and how they come together to provide measurable results.
• Effective negotiation and persuasion skills to gain consensus.
• Efficient project management skills and ability to adjust plans quickly to meet changing needs.
• Experience in annual marketing planning for sales organizations.
• Cross-Functional marketing background with knowledge across core digital and OOH marketing channels.
• Proficient in Adobe Pro and Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org