Assoc Dir, PR/Communications Job at University of Utah in Salt Lake City

Develops and implements policies, programs, and financial objectives for the Vice President for Research (VPR) Office in relation to public relations and communication functions, including (but not limited to) market and public opinion research, promotional campaigns, media relations, editorial placement, and press releases that are consistent with the University of Utah’s goals and objectives. Emphasizes the development of strategies that promote research growth and excellence at the University of Utah. Ensures continuity and quality customer service within the University research community. Responsibilities Develops and implements customer service that is consistent with the University’s goals and objectives. Estimates budgetary requirements for special projects and oversees purchases. Implements and administers new and existing programs and services to internal and external customers. Evaluates program effectiveness. May carry out and implement logistic plans and procedures to ensure that internal university and external entities’ needs are met. Participates in the development and interpretation of department policies to ensure compliance with the University’s policies and regulatory requirements. Ensures compliance with Federal and state regulations. Establishes internal objectives and implements procedures to meet goals. Assists in setting VPR short and long-term PR/Communication goals. Oversees assigned staff and staff management including recruitment, performance evaluations, and retention of staff. Ensures customer satisfaction by analyzing customer complaints, concerns, and suggestions. Provides appropriate follow through to ensure quality customer service. Facilitates cooperative and collaborative relationships with the research community. Problem Solving The problems and solutions encountered by this position vary depending on the area and structure of the department. This position frequently addresses problematic situations and often acts as a mediator or a negotiator. A major task for this position is to understand the needs of the customers and determine what products and services should be provided to meet those needs. The incumbent must be proficient in making daily operational decisions in assigned area to ensure compliance with current regulations and guidelines. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Minimum Qualifications Bachelor’s degree in business or public administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required. Preferences Master’s degree in business administration or related area preferred. Additional Information The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. Posting Specific Questions Required fields are indicated with an asterisk (*). Required Documents Resume Cover Letter List of References Optional Documents Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169 Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission University Human Resource Management 250 East 200 South, Suite 125 Salt Lake City, UT 84111 Contact us: (801) 581-2169 By Email: employment@utah.edu #J-18808-Ljbffr