Pr. Outbound Product Manager, AWS Support Product Team Job at Amazon in Seattle

Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

We are an external customer facing, opt-in service with our own P&L and have to earn our business every month. We are looking for a smart, enthusiastic, and creative thought leader with a strong background in outbound product management or business development to define, develop and deliver the scaling strategy for AWS Support related products and services. The ideal candidate will clearly be passionate about the large opportunity that the cloud (AWS) space presents, with a track record of success in delivering products and services for the IT industry. The candidate is a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence with a strong, talented, opinionated team. In this position, you will play a pivotal role in defining the go-to-market strategy for our services, increasing support adoption and revenues and tirelessly champion the needs of our customers. We are looking for a senior business development/outbound product leader that can understand customer requirements in specific industry verticals, build industry focused support bundles that combine our services into a easy to use commercial offering, work with senior sales leaders to incorporate the bundle into their sales strategy, and and have experience in running promotions and campaigns.

Key job responsibilities

Product Launch & Positioning: Develop and execute product launch strategies, and create compelling product messaging that resonates with customers and differentiates our products in the market.

Sales Process: Co-own goals around Sales Pipeline, conversion and revenue with sales and product teams. Provide feedback to improve the Sales Process.

Sales Enablement: Collaborate with the sales team to create sales collateral and tools, and provide training to ensure a successful go-to-market strategy.

Market Analysis: Monitor and analyze market trends and competitive landscape, and provide actionable insights to shape product strategy and positioning.

Customer Engagement: Engage with customers, partners, and industry influencers to gather feedback and promote our products effectively.

Cross-Functional Collaboration: Work closely with product development, marketing, and other internal teams to align goals and drive successful product execution.

A day in the life

A day in the life of an Outbound Product Manager is to analyze customer support requirement for key industries and verticals, build a support solution that combines various capabilities into an offering tailored for a specific industry, work with senior sales leaders to incorporate these solutions into the sales strategy, and manage pipeline/conversion. The Outbound PM monitors our go-to-market motions and ensures that we are building strategic initiatives that help us scale the business non-linearly.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

The AWS Support Product team is responsible for the new offerings and the commercial strategy for the AWS Support Business. We have a team of exceptionally smart people who are passionate about cloud computing, and are on a mission to be the world class standard for customer experience. We believe that the work we do improves the lives of millions of people around the world via our customers, and are passionate to forever raise the bar and bring more of our technology to customers around the world.

Basic Qualifications

- 7+ years of developing, negotiating and executing business agreements experience

- 7+ years of professional or military experience

- Bachelor's degree

- Experience developing strategies that influence leadership decisions at the organizational level

Preferred Qualifications

- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner

- Experience selling to Fortune 1000 or Global 2000 organizations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158,400/year in our lowest geographic market up to $262,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.