AgreeYa Solutions is hiring: Technical Writer in Santa Clara

Job Role: Technical Writer Location: Santa Clara CA Duration: 06+ Months duration The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Client's products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization. Key Responsibilities: Gather technical information from experts and simplify complex details. Develop and maintain guides, specifications, best practices, support content, and more. Ensure technical accuracy and usability of content through research and labs. Establish and maintain templates, style guides, and standards. Review and edit content for grammar, style, and formatting. Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow. Manage multiple projects and collaborate effectively with the team. Create structured content and manage version control within a DITA ecosystem. Troubleshoot and resolve DITA-related technical issues. Train colleagues on DITA best practices and tools. Collaborate with Learning & Development to align documentation with training. Education: Bachelor's degree or equivalent in writing, content creation, or communication. Experience: 1+ years of technical writing experience. Exceptional writing, editing, and verbal communication skills. Experience with document formatting tools like WYSIWYG, HTML, and DITA. Proficiency with DITA environments and XML authoring tools. Strong project management and time management skills. Ability to work independently and as part of a team. Preferred Qualifications: Experience with Confluence/Jira, Google Suite, and Smartsheet. Experience with ServiceNow, Heretto CCMS, and Zoomin CDP. Background in networking/data storage. Experience with Knowledge-Centered Services (KCS). About Us: AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.